Guest Services Associate

Accor; Alor Setar; On-site; MYR 20,000 - 100,000; Full time

Job summary

Accor is seeking a Front Desk Associate in Alor Setar to provide exceptional hospitality experiences. Responsibilities include registering guests, managing room assignments, and handling reservations. Ideal candidates will have a background in hotel management and a passion for customer service, with fresh graduates encouraged to apply.

Benefits

Exclusive benefits tailored to the hospitality sector

Supportive environment for growth and career opportunities

Qualifications

• Possess at least SPM, Professional Certificate, or Diploma in Hotel Management.
• Required languages: English and Bahasa Malaysia.
• Fresh graduates are encouraged to apply.

Responsibilities

• Register guests and assign rooms, accommodating special requests.
• Assist in pre-registration and blocking of rooms for reservations.
• Handle reservations, including same-day and future bookings.

Skills

Customer Service

Sales Minded

Cash Handling

Education

SPM, Professional Certificate, or Diploma in Hotel Management

Job description

Company Description

Join us at Accor, where life pulses with passion! As a pioneer in responsible hospitality, the Accor Group encompasses more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries. Each brand has its unique personality, allowing you to find your true self, yet all share a common ambition: to innovate and challenge the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. It is a supportive space for growth, self-fulfillment, exploring other professions, and pursuing career opportunities within your hotel or elsewhere in the hospitality industry, locally or globally.

Enjoy exclusive benefits tailored to the sector and beyond, along with strong recognition for your daily commitment.

Everything you do with us will offer a meaningful experience, creating lasting, memorable, and impactful moments for your customers, colleagues, and the planet.

Job Description

1. Register guests and assign rooms, accommodating special requests whenever possible.
2. Assist in pre-registration and blocking of rooms for reservations.
3. Understand and adhere to proper credit, check-cashing, and cash handling policies and procedures.
4. Monitor room status and track changes effectively.
5. Know room locations, types of rooms available, and room rates.
6. Be sales-minded: present options and alternatives to guests and assist in making choices.
7. Use suggestive selling techniques to promote rooms and other hotel services.
8. Be familiar with the hotel's activities and services, including room types and locations.
9. Coordinate with housekeeping regarding room status updates, checkouts, late checkouts, early check-ins, special requests, and day-use rooms.
10. Handle reservations, including same-day and future bookings, and understand cancellation procedures.
11. Operate front office equipment proficiently.
12. Process guest check-outs efficiently.

Qualifications

• Possess at least SPM, Professional Certificate, or Diploma in Hotel Management.
• Required languages: English and Bahasa Malaysia.
• Fresh graduates are encouraged to apply.