Guest Service Attendant

Hilton Worldwide, Inc.; Kuala Lumpur; On-site; MYR 18,000 - 30,000; Full time

Job summary

Join a forward-thinking hospitality company as a Guest Service Attendant, where you will be the face of exceptional service. In this dynamic role, you'll ensure guests have a memorable experience from check-in to check-out, showcasing your skills in customer service and communication. Your attention to detail and ability to multitask will shine as you assist guests and handle various front office tasks. This is an exciting opportunity to be part of a team that values hospitality and dedication, making every guest's stay remarkable. If you are passionate about providing top-notch service and thrive in a fast-paced environment, this role is perfect for you.

Qualifications

• Experience in a customer-focused environment is essential.
• Ability to work independently and as part of a team.

Responsibilities

• Provide exceptional guest experiences from check-in to check-out.
• Handle guest queries promptly and efficiently.

Skills

Customer Service

Communication Skills

Multitasking

Attention to Detail

IT Proficiency

Education

High School Diploma

Tools

Property Management Systems

Job description

Job Description - Guest Service Attendant (HOT0BBPQ)

Job Number:

HOT0BBPQ

Work Location:

Hilton Kuala Lumpur Hotel, 3 Jalan Stesen Sentral, Kuala Lumpur, 50470

A Guest Service Attendant provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As a Guest Service Attendant, you will serve on the Front Office Team, providing services to ensure an exceptional guest experience from check-in to check-out, including completing audits as needed. You will influence first impressions and perform the following tasks to the highest standards:

• Achieve positive outcomes from guest queries promptly and efficiently
• Ensure an efficient reception experience, including check-in/out and audits
• Keep the Guest Service Manager informed of relevant guest feedback and departmental updates
• Demonstrate high levels of customer service at all times
• Attend training courses as required and assist with the training and development of the Night Team
• Possess knowledge of hotel room categories, rates, packages, promotions, and general hotel services
• Maximize room occupancy and promote hotel services through up-selling techniques
• Follow proper procedures for accepting foreign currencies, credit cards, and cash, in line with hotel policies
• Comply with hotel security, fire regulations, and health and safety legislation
• Use front-of-house equipment and property management systems according to policies and procedures
• Adhere to company brand standards
• Assist other departments as needed

What are we looking for?

Our Hilton Guest Service Attendants represent our brand and work on behalf of our Guests and Team Members. To succeed in this role, you should demonstrate:

• Previous experience in a customer-focused environment
• A positive attitude and good communication skills
• A commitment to high-quality customer service
• Calm, efficient, organized, with attention to detail
• Ability to multitask while maintaining a positive attitude
• A professional manner emphasizing hospitality and guest service
• Ability to work independently and as part of a team
• Proficiency in IT systems

It is advantageous to have:

• Experience in cash handling
• Front Office/Concierge experience in hospitality or entertainment sectors

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to mid-priced options. For nearly a century, Hilton has provided exceptional service, amenities, and value to travelers worldwide. Our vision is “to fill the earth with the light and warmth of hospitality,” and our Team Members are at the heart of creating remarkable experiences every day.