GUEST SERVICE ASSOCIATES

Traverse Tours; Kota Kinabalu; On-site; MYR 23,000 - 30,000; Full time

Job summary

A leading company in the tourism sector is looking for a junior sales professional based in Kota Kinabalu. The ideal candidate will engage with customers, achieve sales targets, and collaborate with teams on strategies. This role requires strong organizational skills, experience in customer service, and a passion for hospitality. The successful applicant will be part of a dynamic team, enhancing their sales expertise while contributing to company growth.

Qualifications

• Minimum of a high school diploma or equivalent.
• Preferred: Degree or diploma in Hospitality Management, Tourism, or a related field.
• Minimum of 2 years experience in customer service or hospitality.

Responsibilities

• Meet or exceed sales targets set by the company.
• Develop strategies to achieve sales goals.
• Build and maintain strong, long-lasting customer relationships.

Skills

Organizational skills

Problem-solving

Multitasking

Education

High school diploma or equivalent

Degree or diploma in Hospitality Management, Tourism

Tools

Booking application and management software

Job description

As a junior sales, your job responsibilities typically revolve around generating sales for company. Here’s an outline of what you might expect:

• Meet or exceed sales targets set by the company.
• Develop strategies to achieve sales goals within specified deadlines.
• Continuously prospect and generate leads to expand the customer base.

Customer Relationship Management:

• Build and maintain strong, long-lasting customer relationships.
• Understand customer needs and requirements to offer appropriate solutions.
• Address customer inquiries, resolve complaints, and ensure customer satisfaction.

Sales Presentations and Negotiations:

• Prepare and deliver compelling sales presentations to potential clients.
• Negotiate terms of agreements and contracts to close sales deals.

Product Knowledge and Training:

• Stay updated on product features, benefits, and pricing.
• Train and educate customers on product usage and benefits.

Sales Reporting and Analysis:

• Maintain accurate records of sales activities and customer interactions.
• Analyze sales data to evaluate performance and identify areas for improvement.

Collaboration and Coordination:

• Collaborate with internal teams such as marketing, product development, and customer service.
• Coordinate with other sales team members to share best practices and achieve collective goals.

Adherence to Policies and Procedures:

• Adhere to company policies, procedures, and ethical standards in all sales activities.
• Ensure compliance with legal and regulatory requirements related to sales practices.

Continuous Learning and Development:

• Stay updated on industry trends, sales techniques, and best practices.
• Participate in training programs and workshops to enhance sales skills and knowledge.

Feedback and Improvement:

• Provide feedback to management on market trends, customer needs, and product improvements.
• Actively participate in performance reviews and seek opportunities for personal and professional growth.

Requirement & Qualification:
• Minimum of a high school diploma or equivalent.
• Preferred: Degree or diploma in Hospitality Management, Tourism, or a related field.
• Minimum of 2 years experience in customer service or hospitality.
• Experience in watersports operations or recreational activities is a plus.
• Strong organizational and multitasking abilities.
• Proficiency in using booking application and management software.
• Problem-solving skills and ability to handle difficult situations calmly.

Other Requirements
• Ability to work shifts, including weekends and holidays.
• Physical fitness to handle the demands of the job.
• Certification in first aid and CPR, watersport instructor certifications (e.g., diving, kayaking) are advantageous.
• Possess transportation

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