Guest Service Assistant / Front Office Assistant

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel in Kuala Lumpur is looking for a Front Office Assistant. You will be responsible for guest registration, check-in/out processes, and providing detailed information on hotel services. Ideal candidates should possess strong interpersonal skills, be fluent in English and Bahasa, and ideally have a diploma in hotel management or relevant experience. Fresh graduates are welcome to apply, providing a great opportunity to grow in the hospitality industry.

Benefits

Meal provided

Uniform provided

Qualifications

• Must be able to write and communicate in English & Bahasa.
• Fresh graduates are encouraged to apply.
• 1+ year front office experience preferred.

Responsibilities

• Greeting guests and managing check-in/check-out processes.
• Processing payments and ensuring guest satisfaction.
• Providing information about hotel services and local points of interest.

Skills

Interpersonal skills

Multi-tasking

English communication

Bahasa communication

Mandarin speaking

Education

Diploma in Hotel Management

Job description

Responsible for greeting every guest upon arrival

Prepare documents and keys required for registration

Register arriving guests and assign rooms

Process guests' departures, calculate charges and receive payments

Promptly and courteously attend to telephone calls and text messages, directing as appropriate

Provide information on hotel facilities and services

Provide detailed information about points of interest in the area

Arrange services required for guests with special needs

Ensure guest special requests are efficiently completed

Follow emergency and safety procedures

Provide direction to guests requiring guidance and offering any further assistance, as required

Other related duties as assigned by the Front Office leadership team

Qualifications & Experience

Willing to work on shift basis

Strong interpersonal skills

Ability to multi task

Must be able to write and communicate in English & Bahasa

Mandarin speaking will be added advantage

Fresh graduate are encourage to apply

Diploma in Hotel Management preferred

Candidate with 1+ year Front Office Experience is preferable

Job Type: Full-time

Meal provided

Uniform provided

Schedule:

Rotational shift

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Front Office Assistant? Which of the following Microsoft Office products are you experienced with? How would you rate your English language skills? Which of the following languages are you fluent in? How would you rate your Mandarin language skills?

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What can I earn as a Front Office Assistant