Guest Service Assistant

Sime Darby Property; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in the hospitality sector is looking for a Guest Service Assistant at the Convention Centre. In this role, you will be the first point of contact for guests, ensuring they receive exceptional service while managing front desk operations and guest inquiries. Ideal candidates should possess strong communication skills and relevant qualifications.

Benefits

Attractive remuneration package

Free Parking

Medical Coverage

Insurance (Group Personal Accident)

Qualifications

• Prior experience in a customer-facing or receptionist role is preferred.
• Excellent communication and interpersonal skills.
• Pleasant appearance and professional demeanor.

Responsibilities

• Greet and manage the reception area professionally.
• Handle guest registration and maintain accurate records.
• Provide information regarding Convention Centre events and services.

Skills

Communication

Interpersonal skills

Customer service

Education

Minimum SPM or Diploma in Hospitality or Business Administration

Tools

Microsoft Office

Job description

Job Purpose

To serve as the first point of contact for all guests and visitors at the Convention Centre, delivering a warm welcome and providing prompt, courteous, and efficient assistance. The Guest Service Assistant (GSA) will handle front desk operations while supporting overall guest services to ensure a seamless and memorable guest experience.

Job Responsibilities


Front Desk & Reception Duties:

• Greet guests and visitors warmly and professionally upon arrival.
• Manage the reception area, ensuring it is clean, organized, and welcoming at all times.
• Answer and direct incoming calls, emails, and inquiries in a professional manner.
• Handle guest registration, check-in/check-out procedures, and maintain accurate records.
• Manage meeting room bookings and coordinate with internal departments for set-up requirements.
• Ensure the reception counter is adequately stocked with brochures, information kits, and visitor passes.
  
  
  

Guest Service Support:

• Provide accurate information regarding Convention Centre events, facilities, and services.
• Coordinate guest needs and special requests by liaising with relevant departments (e.g., F&B, AV, Housekeeping).
• Assist in guest feedback collection and escalate service issues when necessary.
• Support event-related guest movements, including ushering, registration, and wayfinding.
  
  
  

Administrative Support:

• Maintain proper documentation of visitor logs, internal memos, and service reports.
• Prepare basic reports and assist with scheduling as required by the department.
• Handle courier services, incoming/outgoing mail, and other front desk logistics.
  
  
  

Requirements

• Minimum SPM or Diploma in Hospitality, Business Administration, or related field.
• Prior experience in a customer-facing or receptionist role is preferred.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office and basic administrative tools.
• Pleasant appearance, well-groomed, and professional demeanor.
• Able to work on shifts, weekends, or public holidays as required.
  
  
  

Benefits

• Attractive remuneration package
• Free Parking
• Medical Coverage
• Insurance (Group Personal Accident)