Guest Service Agent (Immediate Hiring)

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What we offer

At Monkeys Canopy Resort, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:
- Comprehensive health insurance coverage
- Generous paid time off and sick leave
- Opportunities for professional development and career advancement
- Discounted rates for stays at our resort properties

Job Summary: The Guest Services Agent is responsible for providing exceptional customer service, assisting guests with check-in and check-out procedures, handling reservations, and addressing inquiries or concerns. This role requires strong communication skills, attention to detail, and the ability to create a positive guest experience.

Key Responsibilities:

1. Guest Interaction & Customer Service
   - Greet guests warmly upon arrival and ensure a smooth check-in process.
   - Provide information about hotel amenities, services, and local attractions.
   - Address guest inquiries, concerns, and special requests professionally.
   - Handle complaints and resolve issues to ensure guest satisfaction.
2. Front Desk Operations
   - Process check-ins and check-outs efficiently.
   - Manage room assignments and reservations.
3. Coordination & Communication
   - Liaise with housekeeping and maintenance teams to ensure room readiness.
   - Communicate effectively with other departments to fulfill guest needs.
   - Assist in coordinating transportation, tours, or special arrangements for guests.
4. Administrative Duties
   - Maintain front desk organization and ensure all documentation is up to date.
   - Prepare daily reports on occupancy, revenue, and guest feedback.
   - Monitor and manage inventory of front desk supplies.
5. Compliance & Safety
   - Ensure adherence to hotel policies, procedures, and safety regulations.
   - Maintain confidentiality of guest information and transactions.

Qualifications:
- High school diploma or equivalent; a degree in hospitality management is an advantage.
- Prior experience in a front office role in the hospitality industry preferred.
- Excellent communication, problem-solving, and interpersonal skills.
- Proficiency in reservation software and office applications.
- Ability to multitask, remain calm under pressure, and maintain professionalism.

Property Management System: IDB System

About us

Monkeys Canopy Resort is a leading hospitality company that operates a collection of luxury resorts and hotels in Malaysia. With a focus on sustainable tourism and exceptional guest experiences, we are committed to creating unforgettable memories for our visitors. Our team is comprised of dedicated professionals who share a passion for the industry and a drive to excel.

If you're excited about this opportunity and believe you have the skills and experience to succeed in this role, we encourage you to apply now.