Guest Service Agent (173041)

Shangri-La Hotels and Resorts; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prestigious hotel brand in Kuala Lumpur is seeking a dynamic Guest Service Agent. You will oversee front desk operations, ensuring a professional and guest-focused experience. Ideal candidates will have a diploma in Hospitality and at least one year of relevant experience. Proficiency in English and Malay is essential. This role offers a supportive environment to excel in a vibrant hospitality setting.

Qualifications

• Minimum 1 year of experience in a guest service role; fresh graduates are welcome.
• Proficient in oral and written English and Malay; additional languages are a plus.
• Willing to work shifts.

Responsibilities

• Ensure smooth front desk operations, including check-ins and check-outs.
• Deliver a warm and welcoming experience to guests.
• Coordinate with housekeeping for seamless service delivery.

Skills

Customer service skills

Communication skills

Teamwork

Education

Diploma in Tourism/Hospitality/Hotel Management

Job description

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.

Department: Front Office

Reports To : Assistant Front Office Manager

Job Summary: Guest Service Agent is responsible for ensuring smooth, professional, and guest-focused front desk operations, including check-ins, check-outs, billing, coordination with departments, and team support in line with hotel standards.

Key Responsibilities:

• The Service Associate - Guest Service Agent is responsible to ensure all interactions with guests are handled professionally and with care adhering to hotel policies and procedures.

• Handle guest check-ins and check-outs efficiently while delivering a warm and welcoming experience.

• Ensure front desk operations are carried out in line with hotel standards and procedures.

• Provide supervision and support to front desk team members to ensure smooth service delivery.

• Maintain accurate records and documentation related to guest stays and transactions.

• Follow up on guest requests, pending tasks, and any special arrangements as needed.

• Ensure billing and guest folios are accurate and complete prior to guest departure.

• Monitor daily arrivals and departures, and coordinate with housekeeping and other departments to ensure a seamless guest experience.

Skills and Qualifications:

• Diploma in Tourism/ Hospitality/ Hotel Management.

• Minimum 1 year of experience in a guest service role; fresh graduates with a strong interest in hospitality are welcome to apply.

• Proficient in oral and written English and Malay; additional languages are a plus.

• Willing to work shifts.

• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered