Guest Service Agent

InterContinental Hotels Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join us as a Guest Service Agent at Holiday Inn Kuala Lumpur Bangsar, where your warm welcome will kick-start memorable experiences. You'll engage with guests, manage bookings, and ensure their stay is seamless. We offer competitive benefits, career progress, and a diverse and inclusive work culture.

Benefits

Hotel discounts worldwide

Career progression opportunities

Qualifications

• Strong communication skills for client interaction.
• Effective problem-solving abilities for guest satisfaction.
• Basic literacy and tech skills for operational tasks.

Responsibilities

• Welcoming guests and managing their bookings.
• Handling check-in and check-out processes smoothly.
• Anticipating guest needs and offering tailored recommendations.

Skills

Communication skills

Problem-solving skills

Fluency in local language

Tech-savvy

Job description

Join Our Team as Guest Service Agent at Holiday Inn Kuala Lumpur Bangsar!

About Us

Nestled in the heart of a city brimming with historical charm, vibrant culture, and delectable cuisine, Holiday Inn Kuala Lumpur Bangsar sits conveniently at the crossroads of Jalan Maarof and Jalan Bangsar – a gateway to key attractions around Kuala Lumpur.

Designed with the modern traveler in mind, our hotel features 220 thoughtfully designed rooms. Guests can rejuvenate in our outdoor swimming pool and fitness center. Our all-day restaurant serves delicious Malaysian classics, while the lobby lounge offers fresh bakes and fuss-free Grab and Go options. Our flexible meeting spaces, including a ballroom for up to 400 guests, are ideal for organizing events.

Do you see yourself as aGuest Service Agentwith Holiday Inn Kuala Lumpur Bangsar?

To join our team, we are seeking a passionate Guest Service Agent who can combine informality and fun with professionalism and sophistication, with an inclusive spirit who embrace individuality and inject positivity into their work environments.

Our colleagues are fundamental to delivering memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio.

Your day to day

Every day is different, but you’ll mostly be:

Kicking off truly memorable guest experiences with the warmest of welcomes

Acknowledging IHG Rewards Club members and returning guests in person or over the phone

Taking, managing, and receiving payments for guest bookings

Making the check-in and check-out process feel swift and seamless

Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations

Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What we need from you

For you to be the ideal candidate, you should have the following:

Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

Fluency in the local language - extra language skills would be great, but not essential

Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

What we offer

In return we'll give you a competitive benefit package including hotel discounts worldwide and the opportunity to progress your career with IHG. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.