Guest Service Agent

Holiday Inn Kuala Lumpur Bangsar; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel in Kuala Lumpur seeks a full-time Guest Service Agent to enhance guest experiences. The role involves check-ins, reservations, and ensuring guest satisfaction. Ideal candidates are detail-oriented, possess strong communication skills, and have hospitality experience.

Qualifications

• Excellent customer service and communication skills.
• Experience in handling hotel reservations and check-ins.
• Ability to work well in a fast-paced environment.

Responsibilities

• Providing exceptional customer service to guests.
• Handling check-ins and check-outs.
• Assisting with inquiries and reservations.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Education

Diploma or degree in Hospitality

Job description

Company Description

Welcome to Holiday Inn Kuala Lumpur Bangsar, where every stay is a delightful journey! Nestled in the heart of Kuala Lumpur, our hotel offers modern amenities, delicious dining options, and flexible meeting spaces. Our vibrant Open Lobby invites guests to unwind and connect in a welcoming atmosphere. With 220 thoughtfully designed rooms, an outdoor swimming pool, fitness center, and all-day restaurant, Holiday Inn Kuala Lumpur Bangsar is the perfect destination for travelers looking to immerse themselves in the pulse of the city.

Role Description

This is a full-time on-site role for a Guest Service Agent at Holiday Inn Kuala Lumpur Bangsar. The Guest Service Agent will be responsible for providing exceptional customer service to guests, handling check-ins and check-outs, assisting with inquiries and reservations, and ensuring a pleasant stay experience for all guests.

Qualifications

• Excellent customer service and communication skills
• Experience in handling hotel reservations and check-ins
• Ability to work well in a fast-paced environment
• Fluency in multiple languages is a plus
• Strong attention to detail and organizational skills
• Professional appearance and demeanor
• Prior experience in the hospitality industry is beneficial
• Diploma or degree in Hospitality or related field