GUEST SERVICE AGENT

Ascend Hospitality; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Un hôtel dynamique situé au centre-ville de Kuala Lumpur recherche un agent de service clientèle amical et professionnel. Dans ce rôle à temps plein, vous serez responsable d'offrir un service client exceptionnel, de gérer les arrivées et de traiter les demandes des clients pour garantir une expérience mémorable.

Benefits

Opportunités de développement de carrière

Culture d'équipe collaborative

Qualifications

• Au moins 1 an d'expérience dans un rôle de service à la clientèle, de préférence dans l'industrie hôtelière.
• Compétences interpersonnelles solides, capable d'interagir avec des clients de divers horizons.
• Proactivité et attention aux détails dans un environnement rapide.

Responsibilities

• Accueillir chaleureusement les clients et traiter les arrivées/départs.
• Répondre rapidement aux demandes des clients et résoudre les problèmes.
• Maintenir des dossiers clients précis et gérer les transactions financières.

Skills

Communication

Résolution de problèmes

Service client

Job description

About the role

We are seeking a friendly and professional Guest Service Agent to join our team at Indie Hotel Kuala Lumpur in the heart of Kuala Lumpur City Centre. In this full-time position, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and exceeds their expectations.

What you'll be doing

Warmly greeting and checking in guests, efficiently processing all arrivals and departures

Responding to guest enquiries and requests in a timely and courteous manner

Resolving guest issues and complaints promptly and professionally

Maintaining accurate guest records and handling all guest financial transactions

Assisting with the coordination of guest activities and arrangements

Promoting the hotel's facilities and services to enhance the guest experience

Providing a high level of customer service at all times, contributing to the positive reputation of the hotel

What we're looking for

At least 1 year of experience in a customer service role, preferably in the hospitality industry

Strong communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds

Excellent problem-solving and conflict resolution skills

Proficiency in English and Bahasa Malaysia, with the ability to communicate effectively

Organised and detail-oriented, with the ability to multitask in a fast-paced environment

A positive, friendly, and professional attitude, with a genuine passion for delivering exceptional customer service

What we offer

At Indie Hotel Kuala Lumpur, we are committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary, we offer a range of benefits including:

- Opportunities for career development and advancement
- A supportive and collaborative team culture

About us

We are passionate about delivering exceptional guest experiences and creating a positive impact in the communities we serve. Our core values of integrity, innovation, and excellence are reflected in every aspect of our business.

If you are excited about the prospect of joining our dynamic team, we encourage you to apply now.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a guest services agent? Do you have customer service experience? Which of the following languages are you fluent in? How would you rate your English language skills?

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What can I earn as a Guest Services Agent