Guest Service Agent

CHM Hotels; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

Ein etabliertes Hotel sucht einen engagierten Guest Service Agent, der für einen hervorragenden Kundenservice sorgt. In dieser spannenden Rolle sind Sie verantwortlich für den Empfang von Gästen, die Verwaltung von Reservierungen und die Bereitstellung von Informationen über die Hotelangebote. Ihre Fähigkeit, eine angenehme und unvergessliche Erfahrung für die Gäste zu schaffen, wird entscheidend sein. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im Kundenservice und im Gastgewerbe.
• Fähigkeit, mehrere Aufgaben gleichzeitig zu erledigen.

Responsibilities

• Durchführung aller Check-in- und Check-out-Aufgaben.
• Verwaltung von Online- und Telefonreservierungen.
• Beantwortung von Kundenbeschwerden professionell.

Skills

Kundenservice

Reservierungsmanagement

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Education

Abschluss in Gastgewerbe

Job description

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Hotel Guest Service Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests by collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests
• Upsell additional facilities and services when appropriate
• Maintain updated records of bookings and payments

How do your skills match this job?

How do your skills match this job?

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Your application will include the following questions:

• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• Do you have recovery / retention experience?
• What's your expected monthly basic salary?
• How many years' experience do you have as a guest services agent?
• Do you have customer service experience?
• Which of the following languages are you fluent in?
• How would you rate your English language skills?

What can I earn as a Guest Services Agent?