Guest Room Attendant: Sparkling Clean & Courteous Service

EVOLVELAND BHD.; Miri; On-site; MYR 17,000 - 28,000; Full time

Job summary

EVOLVELAND BHD. in Miri, Malaysia, is seeking an attentive Housekeeper to clean and service guest rooms to the hotel's established standards. You will make beds, change linens, replenish towels and amenities, and ensure bathrooms are spotless and well maintained.

Public areas will also be cleaned, and you will respond to guest requests with courtesy and care. Adherence to safety, hygiene policies and teamwork with other departments is essential to deliver memorable guest experiences.

Responsibilities

• Clean and service guest rooms according to hotel standards and procedures.
• Make beds, change bed linen, and replace used towels.
• Clean and sanitize bathrooms, toilets, showers, sinks, and other room facilities.
• Dust furniture, fixtures, and fittings.
• Vacuum carpets, sweep, and mop floors.
• Replenish guest amenities, toiletries, and room supplies.
• Ensure guest rooms are properly arranged and presentable before occupancy.
• Report room defects, maintenance issues, and damaged items to the supervisor.
• Maintain cleanliness in hotel public areas, including lobby, corridors, elevators, staircases, and public washrooms.
• Attend to guest requests and cleaning requirements promptly.
• Report any cleanliness or maintenance issues to the supervisor.
• Provide courteous, friendly, and professional service to hotel guests.
• Respond promptly to guest requests and enquiries.
• Respect guest privacy and follow room-entry procedures.
• Handle guest belongings with care and professionalism.
• Follow Lost and Found procedures when items are discovered.
• Escalate guest complaints and special requests to the supervisor.
• Follow hotel safety, security and hygiene policies.
• Use cleaning chemicals and equipment according to proper procedures.
• Maintain cleanliness and organization of housekeeping pantries and storage areas.
• Report accidents, hazards, suspicious activities, and safety concerns immediately.
• Ensure proper handling and storage of cleaning materials and equipment.
• Work closely with colleagues and other hotel departments to ensure smooth daily operations.
• Complete assigned room quotas and cleaning tasks within the required time.
• Maintain housekeeping trolleys and cleaning equipment in good condition.
• Monitor and replenish housekeeping supplies.
• Attend departmental briefings and training sessions.
• Carry out other reasonable duties assigned by the Housekeeping Supervisor or Executive Housekeeper.

Job description

EVOLVELAND BHD. in Miri, Malaysia, is seeking an attentive Housekeeper to clean and service guest rooms to the hotel's established standards. You will make beds, change linens, replenish towels and amenities, and ensure bathrooms are spotless and well maintained.

Public areas will also be cleaned, and you will respond to guest requests with courtesy and care. Adherence to safety, hygiene policies and teamwork with other departments is essential to deliver memorable guest experiences.