Guest Experience Manager: Hyatt Centric Kota Kinabalu

Hyatt Centric; Kota Kinabalu; On-site; MYR 100,000 - 150,000; Full time

Job summary

Hyatt Centric Kota Kinabalu is seeking a passionate Guest Experience Manager to enhance the overall guest journey. This role involves close collaboration with departments to deliver exceptional service and foster a positive work environment, ensuring guests have memorable experiences that align with brand standards.

Qualifications

• Minimum 2 years of work experience in a guest facing/engaging role.
• Strong problem-solving, organizational, and interpersonal skills.
• A guest-focused mindset with a passion for delivering exceptional experiences.

Responsibilities

• Champion Hyatt Centric brand values and guest experience strategies.
• Anticipate guest needs and proactively address concerns to ensure satisfaction.
• Collaborate with teams to enhance service efficiency and implement best practices.

Skills

Problem-solving

Organizational skills

Interpersonal skills

Job description

Organization- Hyatt Centric Kota Kinabalu

Summary

We are looking for a passionate and dynamic Guest Experience Manager to lead and enhance the overall guest journey at Hyatt Centric Kota Kinabalu. In this role, you will work closely with the Front Office, Housekeeping, and Food & Beverage departments, ensuring seamless operations and exceptional service that align with our brand standards. Your leadership will create memorable experiences for our guests while fostering a positive work environment for our team.

Key Responsibilities:

• Champion Hyatt Centric brand values and guest experience strategies.
• Anticipate guest needs and proactively address concerns to ensure satisfaction.
• Collaborate with teams to enhance service efficiency and implement best practices.
• Work closely with employees, guests, and owners to meet and exceed expectations.
  
  

Qualifications

Minimum 2 years of work experience in a guest facing/engaging role. Strong problem-solving, organizational, and interpersonal skills. A guest-focused mindset with a passion for delivering exceptional experiences.