Guest Experience Manager

Sip & Swing Lounge; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Sip & Swing Lounge is seeking a Full Time Guest Experience Manager in Kuala Lumpur. This role involves managing guest interactions, optimizing lounge flow, and providing exceptional service to VIP guests. Ideal candidates should have a diploma, experience in hospitality, and strong communication and problem-solving skills.

Benefits

Staff Meal

Training Provided

Qualifications

• At least 3 years of experience in guest-facing roles in hospitality.
• Able to speak in Mandarin.
• Luxury lounge/hospitality experience preferred.

Responsibilities

• Manage all guest interactions with elegance and professionalism.
• Handle lounge reservations via social media and reservation system.
• Attend to VIP guests and special requests with discretion and efficiency.

Skills

Communication Skills

Problem-Solving

Team Management

Organizational Skills

Education

Diploma

Tools

UMAI

Job description

Sip & Swing Lounge Hiring! Full Time Guest Experience Manager in Kuala Lumpur, Earn up to MYR 5,000 - Ricebowl

Fewer than 10 applicants. Your chances are good!

Posteda day ago • Closing6 Aug 2025

Fewer than 10 applicants. Your chances are good!

• At least 3 years of experience in guest-facing roles in hospitality.
• Able to speak in Mandarin
• Candidates must possess at least Diploma
• Familiarity with UMAI or other reservation systems is a plus.
• Luxury lounge/hospitality experience preferred.
• Exceptional communication organization and problem-solving skills.
• Manage all guest interactions with elegance and professionalism.
• Handle lounge reservations via social media and reservation system.
• Oversee seat arrangements to ensure optimal guest comfort and lounge flow.
• Coordinate with operations and service teams for smooth service delivery.
• Attend to VIP guests and special requests with discretion and efficiency.
• Hands-on experience managing a high-end lounge environment
• Exposure to VIP guest relations and luxury service standards
• Training on reservation software (UMAI) and guest handling techniques
• Opportunities for career advancement into senior guest services or operations roles
• Staff meals provided during shifts

Additional Benefits

• Staff Meal
• Training Provided

Customer Service Communication Skills Organizational Skills Problem-Solving Team Management

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