Guest Experience Manager

Tribute Portfolio; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a leading hotel as a Guest Experience Manager, where you will lead a dedicated team to deliver exceptional hospitality in Bayan Lepas, Penang. You will oversee operations, develop strategies to enhance guest satisfaction, and ensure seamless service delivery in a supportive work environment.

Benefits

Comprehensive health and wellness coverage

Opportunities for professional development

Discounts and perks

Supportive work environment

Work-life balance

Qualifications

• Minimum 5 years of guest-facing experience, ideally in luxury hotels.
• Proven leadership in front office and guest services.
• Strong communication and problem-solving skills.

Responsibilities

• Oversee day-to-day operations of front office and guest services.
• Develop strategies to enhance guest experience.
• Train and motivate teams for world-class hospitality.

Skills

Communication

Interpersonal Skills

Problem Solving

Attention to Detail

Multitasking

Tools

Hotel Management Software

Job description

Add expected salary to your profile for insights

About the role

As the Guest Experience Manager at the Iconic Marjorie Hotel, a Tribute Portfolio, you will play a pivotal role in delivering exceptional hospitality and ensuring our guests have a memorable stay. This exciting full-time role is based in Bayan Lepas, Penang, where you will be responsible for leading a team of dedicated front office and guest services professionals.

What you'll be doing

• Oversee the day-to-day operations of the front office and guest services departments, ensuring seamless service delivery
• Develop and implement strategies to enhance the guest experience, identify and address areas for improvement
• Train, mentor and motivate the front office and guest services teams to deliver world-class hospitality
• Liaise with other hotel departments to coordinate guest requests and resolve any issues promptly
• Analyse guest feedback and data to identify trends and opportunities for service enhancements
• Ensure compliance with hotel policies, procedures and industry regulations
• Contribute to the overall success of the hotel by supporting strategic initiatives and special projects

What we're looking for

• Minimum 5 years of experience in a guest-facing role, preferably in a luxury hotel or resort setting
• Proven track record of leading and developing high-performing front office and guest services teams
• Excellent communication, interpersonal and problem-solving skills
• Strong attention to detail and the ability to multitask effectively
• Proficiency in using hotel management software and technology
• A passion for providing exceptional guest experiences and a commitment to delivering exceptional service

What we offer

At the Iconic Marjorie Hotel, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, you will enjoy a range of benefits, including comprehensive health and wellness coverage, opportunities for professional development, and a range of discounts and perks. Our collaborative and inclusive culture encourages work-life balance and personal growth, ensuring that you can thrive both professionally and personally.

About us

The Iconic Marjorie Hotel is a Tribute Portfolio property, part of Marriott International's prestigious hotel portfolio. Nestled in the heart of Bayan Lepas, Penang, our hotel offers a unique blend of modern amenities and rich cultural heritage. With a reputation for delivering exceptional guest experiences, we are committed to creating an environment where both our guests and our employees can flourish.

If you are ready to join a dynamic and innovative team, we encourage you to apply now.

How do your skills match this job?

How do your skills match this job?

Sign in and update your profile to get insights.

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Guest Experience Manager? How many years of hotel management experience do you have?

Researching careers? Find all the information and tips you need on career advice.