GSA/FO/OPERATOR

The Light Hotel (M) Sdn Bhd; Seberang Perai; On-site; MYR 20,000 - 100,000; Full time

Job summary

A premier business class hotel in Georgetown is seeking a GSA/FO/Operator. Responsibilities include managing guest check-ins, reservations, and ensuring excellent customer service. Candidates should possess strong communication skills, attention to detail, and relevant educational qualifications. Previous hospitality experience is preferred. This is a full-time, on-site position.

Responsibilities

• Handle guest check-ins and check-outs.
• Manage reservations and respond to guest inquiries.
• Provide exceptional customer service.
• Coordinate with other hotel departments.

Skills

Excellent customer service skills

Proficiency in front office operations

Strong communication skills

Ability to work efficiently in a team

Attention to detail

Proficiency in computer systems

Education

High school diploma or equivalent

Degree in hospitality management or related field

Job description

Company Description

Located in the heart of the Northern Region in Bandar Seberang Jaya, The Light Hotel is a premier business class hotel offering a blend of luxurious comfort, strategic location, and friendly service. It is ideally suited for business travelers and guests who seek convenience, as it provides easy access to industrial zones, government offices, entertainment venues, and leading commercial and financial districts.

Role Description

This is a full-time on-site role for a GSA/FO/Operator at The Light Hotel, located in Georgetown. The GSA/FO/Operator will handle various front office operations including guest check-ins and check-outs, managing reservations, responding to guest inquiries and requests, and providing exceptional customer service. The role also involves coordinating with other hotel departments to ensure a seamless guest experience.

Qualifications

• Excellent customer service skills and the ability to handle guest inquiries and complaints professionally
• Proficiency in front office operations, including check-ins, check-outs, and handling reservations
• Strong communication skills, both written and verbal
• Ability to work efficiently in a team and coordinate with other departments
• Attention to detail and strong organizational skills
• Proficiency in computer systems relevant to hotel operations
• Previous experience in the hospitality industry is a plus
• High school diploma or equivalent is required; a degree in hospitality management or related field is preferred