Group IT Business Services Manager (Source To Pay)

DKSH Group; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading company is seeking a Group IT Business Services Manager to oversee IT projects related to spend management software. The role involves managing procurement processes, vendor relationships, and ensuring efficient operations. Ideal candidates will have strong SQL and ETL skills, along with a Bachelor's degree in a relevant field. This position requires leadership in driving project deliverables and collaborating with stakeholders to optimize procurement functions.

Qualifications

• Minimum 6-8 years experience in a similar role.
• Strong knowledge in ETL functionality and SQL.

Responsibilities

• Lead and manage IT project for spend management software.
• Drive project requirements and manage day-to-day operations.
• Develop solution designs for procurement and finance processes.

Skills

ETL functionality

SQL

C#

REST

JSON

XML

Supplier relationship management

Procurement

Finance

English

Education

Bachelor’s degree in computer engineering

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Bachelor’s degree in Business Computer

Tools

C#

.NET

Job description

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Title: Group IT Business Services Manager (Source To Pay)

Location:

Kuala Lumpur, MY, MY

Global Business Unit: OTH

Job Function: Information Technology

Requisition Number: 182275

Description:

Job Summary
Lead and manage IT project and subsequently IT Operations for spend management software product known as Ivalua, working with complete end-to-end source-to-pay process. This includes the upstream Source-to-Contract (Sourcing and Contract management), downstream Procure-to-Pay processes (Procurement and Invoicing) as well as the Vendor Management (Supplier performance and risk management and Vendor master data update)

General Responsibilities
• Drive and deliver project together with external implementation partner by driving requirements and taking lead in knowledge transfer for team and themselves.
• Support Functional Manager and team in managing day-to-day operating expenditure against operating and project and operations budget to ensure efficient usage of recourses.
• Research and analyze spend management processes against DKSH non-trade processes and define user requirements.
• Develop solution designs related to spend management in the areas of supplier relationship management, Supply Chain, Procurement and Finance within Source to Pay processes.
• Accountable in providing sound and well documented requirements within the project scope related to non-trade procurement processes.
• Accountable to drive and complete mandatory project requirements such as use cases, change requests, functional specifications, development and testing for both project and subsequent operations.
• Lead, manage and drive team members and vendor partner (if applicable) to drive and complete project and operations deliverables.
• Manage issues, risks and expectation and ensure they are escalated or addressed on a timely manner.
• Administration & maintenance of solution, user management, access rights/authorization management, Adjust/update master data Configuration / Enhancements, Create and adjust validation workflow, define approvers, escalations paths.
• Design mode - new forms and fields, update/changes on existing field properties, etc Template management (supplier, RFx, contracts, supplier performance, etc), configuration of notification, reminders, alerts and logs and SQL based custom reports development.
• Configure integration and callback with 3rd party (e.g., 3rd party vendor integration) and internal systems integration.
• Utilize configuration tables and system parameters to customize purchasing, sourcing, and contracting process.
• Create advanced queries for integration including generation of XML and SOAP
• Import (ETLs), export and automate simple business processes.
• Provide periodic and timely status progress update of project and operations status.
• Able to work with senior stakeholders and within expectations.
• Ensure highest Governance & Practices standards in solution development and operations.

Leadership Responsibilities
• Set direction and cascade team/function goals to ensure goals are well-defined and clearly communicated.
• Drive and manage learning and development of team in the area of IT non-trade procurement and DKSH behaviors to achieve team/function goals.
• Drive self-learning and improvement in the area of IT non-trade procurement and DKSH behaviors as part of continuous learning.

Functional Skills and Knowledge
• Demonstrate strong knowledge in ETL functionality (flat file import, transformation, and loading). REST based and secure web services, JSON and XML data support.
• Query functionality (flat file output, scheduling, multiple formats), EAI engine to manage complex sequential integration actions associated with WebServices, REST, scheduled push and pull of data, AS2 pipes, SFTP, HTTPs and SSO integrations.
• Knowledge on Integration Protocols (SFTP, HTTPS), SSO framework (SAMLv2, Active Directory or other SSO protocols), API Console to expose web services to pull and push data.
• Solid SQL experience is required, Experience in software development, primarily in C#, .NET and SQL.
• Functional knowledge in the areas of supplier relationship management, Supply Chain, Procurement and Finance within the Source to Pay processes.
• Fluency in both written and spoken English.

• Manage and support AI model and the data flow to integrate with spend analysis, enabling automated spend classification, vendor matching to enhance functionality and user experience.

Education

• Bachelor’s degree in computer engineering, Computer Science, Information Technology, Business Computer, or equivalent

Work Experience

• Minimum 6-8 year’s experience in a similar role