Group Insurance Administrator

Cayman First Insurance; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

Cayman First Insurance is seeking a Group Insurance Administrator to manage member records and customer inquiries effectively. This role requires strong communication skills and attention to detail, contributing to a supportive work environment. The ideal candidate will have a passion for customer service and relevant experience in data management.

Benefits

Competitive compensation package

Discretionary bonus eligibility

Subsidized health insurance

Preferred home and motor insurance

Great company culture

Work-life balance

Qualifications

• Minimum two years' experience in data entry and filing.
• Knowledge of basic accounting.
• Extensive knowledge of user-based office technology.

Responsibilities

• Accurately add and amend member records in the insurance system.
• Handle customer queries with professionalism.
• Ensure accurate data entry and documentation maintenance.

Skills

Attention to detail

Customer service

Interpersonal skills

Communication

Education

High school diploma or higher

Job description

ABOUT US

‘First’ is more than our name, it’s our nature. Cayman First is an industry-leading Property & Casualty and Health insurer, delivering best-in-class products and services to respond to the changing needs of individuals, households and businesses. Through our carefully selected network of agents and brokers, we provide protection for our customers today and prepare them for a brighter tomorrow. Cayman First maintains an A- (Excellent) financial strength rating from global credit rating agency AM Best.

PURPOSE OF JOB

As a Group Insurance Administrator, you will be responsible for accurately adding and amending member records on our group insurance operating system, processing new business documents, scanning and filing correspondence, printing ID cards, and assisting with the monthly premium invoicing cycle.

This is a great opportunity for someone with a passion for customer service, who would like to work in the insurance industry. Here at Cayman First Insurance, we offer a supportive environment that encourages collaboration fosters professional growth.

JOB RESPONSIBILITIES

• Add/Amend records in health system and provide relevant documentation.
• Update various logs, as required.
• Reinstate policies, as instructed.
• Maintain accurately scanned documents in file share locations and file all hard copy documents once work is completed.
• Troubleshoot/Respond to broker and customer queries.
• Update online portal with new users/Password resets.
• Ensure that renewal rates are accurately entered into system.
• Review and dispatch monthly premium bills.
• Reconcile and follow-up on premium bill discrepancies until resolved.
• Produce lapse list monthly, as assigned.
• Lapse policies on a monthly basis, as advised/assigned.
• Handle customers in a professional manner with an amicable approach to their needs.
• Liaise with Customer Care, Claims and Underwriting units on customer queries.
• Refer serious or complex matters to the Operations Supervisor, or Service Manager as needed.
• Assist with special projects as needed.
• Consistently meet or exceed monthly performance objectives and contribute positively to departmental Key Performance Indicators (KPIs).
• Perform other duties and responsibilities as assigned

• A high school diploma or higher.
• Minimum two years' experience in data entry and filing.
• Knowledge of basic accounting.
• Strong attention to detail and accurate data entry.
• Excellent interpersonal skills to effectively interact with internal teams and external stakeholders.
• Excellent oral and written communication skills
• Extensive knowledge of user-based office technology.
• Pursue and obtain a professional designation in life or health insurance, such as HIA.
• A strong team player that can provide support to others when necessary.

Cayman First offers a competitive compensation package with eligibility for a discretionary bonus, subsidized health insurance for employees and dependents, preferred home and motor insurance, a great company culture and work life balance. Compensation will be commensurate with experience and qualifications.