Graduate Trainee - Customer Experience & Insights | Kuala Lumpur, MY

Hong Leong Bank; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

Join Hong Leong Bank's 12-month Graduate Trainee Programme to gain hands-on experience in customer experience and data-driven insights. This role emphasizes collaboration, analysis of customer satisfaction data, and process automation, providing an excellent opportunity for fresh graduates to begin their careers in banking.

Qualifications

• Fresh graduates or candidates with less than 2 years experience.
• Strong understanding of data analysis.
• Eager to learn and contribute in a fast-paced environment.

Responsibilities

• Analyze multiple data sources to support decision-making.
• Develop dashboards to present insights effectively.
• Assist in mapping customer journeys and support improvement initiatives.

Skills

Data analysis

Analytical skills

Communication skills

Education

Bachelor's Degree in Business, Marketing, Economics, Statistics, or Psychology

Job description

Graduate Trainee - Customer Experience & Insights

Graduate Trainee - Customer Experience & Insights

If you are looking to excel and make a difference, take a closer look at us...

Join our 12-month Graduate Trainee (GT) Programme, designed for aspiring professionals eager to make a tangible impact in the banking sector. This role will immerse you in the world of customer experience and data-driven innovation.

The successful candidates will report to the Head of Customer Experience & Insights.

Key Responsibilities and Accountabilities
Functional (job responsibilities)

• Connect analysis of multiple data sources, e.g. customer satisfaction (CSAT) data, net promoter score data (NPS) and customer verbatims, to provide meaningful insights that support decision-making.
• Guide internal teams by providing relevant information and analysis; conduct research studies as needed.
• Develop clear dashboards to present insights effectively.
• Assist in mapping customer journeys to identify pain points and improvement opportunities.
• Support the development and implementation of customer experience improvement initiatives.
• Help create and deliver training materials on customer experience standards.
• Stay updated on best practices in Customer Experience Management.
• Collaborate with cross-functional teams to manage and execute projects.
• Develop and maintain project plans, including timelines and budgets.
• Synthesize complex information into clear takeaways and prepare high-quality presentations and reports.
• Advocate for process automation to enhance efficiency.

Jobholder Requirements

• Malaysian citizen.

Education/Qualification

• Bachelor's Degree in Business, Marketing, Economics, Statistics, Psychology, or a related field, with a minimum CGPA of 3.5 or its equivalent.

Experience/Requirements

• Fresh graduates or candidates with less than 2 years working experience are invited to apply.
• Strong understanding of data analysis.
• Candidates with excellent analytical and communication skills, and eager to learn and contribute in a fast-paced environment.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

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