GME Sales Operations Senior Advisor

BP p.l.c.; Malaysia; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

An international company is seeking a Sales Coordinator to manage and coordinate sales support and customer operations. The successful candidate will improve sales effectiveness, build strong customer relationships, and play a critical role in aligning sales processes with market objectives. This role requires a strong background in sales support, excellent communication skills in both English and Mandarin, and the ability to work in a hybrid environment.

Benefits

Life and health insurance

Medical care package

Learning and development opportunities

Social communities and networks

Respectful company culture

Qualifications

• Minimum 4 years of commercial experience in sales or sales support roles.
• Excellent proficiency in English and Mandarin required.
• High analytical and data interpretation skills.

Responsibilities

• Manage and coordinate sales support and customer operations.
• Support sales leadership in evaluating customer-related opportunities.
• Prepare product and service offers in cooperation with account managers.

Skills

Channel Management

Customer promise execution

Customer Segmentation

Customer Service Design

Negotiating value

Sales forecasting/demand planning

Digital fluency

Education

Graduate or tertiary business qualification

Tools

Microsoft Office

Power BI

Salesforce

CRM

SAP

JDE applications

Job description

• Travel required No travel is expected with this role
• Job category Sales Group
• Relocation available This role is not eligible for relocation

Responsible for managing and coordinating sales support and customer operations within the assigned area of responsibility within the direct or indirect channels, improving sales force effectiveness and efficiency, enabling an efficient interface between sales, sales & customer operations, technical services and the customer, sharing best practice amongst sales professionals and highlighting improvement opportunities to optimise sales performance.

The role plays a pivotal part in building and maintaining excellent and effective business relationships between the customers and the organisation through the effective delivery of our processes, contracted offers and commitments.

Accountabilities

Supporting sale leadership with evaluation of customer-related value creation opportunities

Assess attractiveness and fit of existing customers, prospects and opportunities with market objectives. Share and hand over information / leads to sales for implementation/actioning.

Support the sales forecasting process working closely with operations advisors and account managers

Drive the sales team to update, adjust and prioritise entries within the prospecting pipeline register through transparency and reporting of prospecting KPIs helping AMs achieve sales and prospecting goals in-line with the area sales and prospecting conversion targets as set in Lubricants Business Management (LBM) process

Review state of account plans/joint business plans across the direct and indirect channels ensuring that plans are in place and up to date. Support AMs by making visible performance vs these plans to ensure proactive measures and appropriate resource allocation.

Coordinate between sales team and Global Business Services (GBS) team for customer / vessel on-boarding and changes

Be the custodian of the customer contracting process to new contracts as well as review and tracking of existing contracts. Support the sales team by providing fully prepared contracts to support customer conversations.

Prepare product and services offers to customers in cooperation with Account Managers, Technical Services and Pricing to ensure that offers made are aligned with the offer strategy and that any exceptional offers are fully engaged with and supported through the exceptions management process to secure product availability and timely set-up.

Meeting with AMs’ customers, prospects; covering for AMs’ during periods of leave

Requirement

Minimum Graduate or tertiary business qualification with equivalent experience

At least 4 years of Commercials experience (in Sales/Sales support roles)

Experience in shipping industry would be beneficial but not mandatory

Excellent proficiency in English and Mandarin - speaking, reading and writingis required as there will be a need to support Chinese-speaking customers

Ability to understand the customer needs (potentially in different market places)

High analytical and data interpretation skills

Ability to build relationships and networks at all internal levels and externally

Ability to understand international trends and market

Proficiency in Microsoft office, Power BI, Sales force, CRM, SAP or JDE applications is essential for the success of this role

Ability to develop and implement strategic and tactical business plans to meet and set challenging personal and team targets, schedules and deadlines through constructive prioritization and time management

At bp, we provide the following environment and benefits to you:

• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued

• Possibility to join our social communities and networks

• Learning opportunities and other development opportunities to craft your career path

• Life and health insurance, medical care package

• And many other benefits!

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

Don’t hesitate to get in touch with us to request any accommodations!

Travel Requirement

No travel is expected with this role

Job summary

Entity:

Customers & Products

Job Family Group:

Sales Group

Job Description:

About the role

• Responsible for managing and coordinating sales support and customer operations within the assigned area of responsibility within the direct or indirect channels, improving sales force effectiveness and efficiency, enabling an efficient interface between sales, sales & customer operations, technical services and the customer, sharing best practice amongst sales professionals and highlighting improvement opportunities to optimise sales performance.

• The role plays a pivotal part in building and maintaining excellent and effective business relationships between the customers and the organisation through the effective delivery of our processes, contracted offers and commitments.

Accountabilities

• Supporting sale leadership with evaluation of customer-related value creation opportunities

• Assess attractiveness and fit of existing customers, prospects and opportunities with market objectives. Share and hand over information / leads to sales for implementation/actioning.

• Support the sales forecasting process working closely with operations advisors and account managers

• Drive the sales team to update, adjust and prioritise entries within the prospecting pipeline register through transparency and reporting of prospecting KPIs helping AMs achieve sales and prospecting goals in-line with the area sales and prospecting conversion targets as set in Lubricants Business Management (LBM) process

• Review state of account plans/joint business plans across the direct and indirect channels ensuring that plans are in place and up to date. Support AMs by making visible performance vs these plans to ensure proactive measures and appropriate resource allocation.

• Coordinate between sales team and Global Business Services (GBS) team for customer / vessel on-boarding and changes

• Be the custodian of the customer contracting process to new contracts as well as review and tracking of existing contracts. Support the sales team by providing fully prepared contracts to support customer conversations.

• Prepare product and services offers to customers in cooperation with Account Managers, Technical Services and Pricing to ensure that offers made are aligned with the offer strategy and that any exceptional offers are fully engaged with and supported through the exceptions management process to secure product availability and timely set-up.

• Meeting with AMs’ customers, prospects; covering for AMs’ during periods of leave

Requirement

• Minimum Graduate or tertiary business qualification with equivalent experience

• At least 4 years of Commercials experience (in Sales/Sales support roles)

• Experience in shipping industry would be beneficial but not mandatory

• Excellent proficiency in English and Mandarin - speaking, reading and writingis required as there will be a need to support Chinese-speaking customers

• Ability to understand the customer needs (potentially in different market places)

• High analytical and data interpretation skills

• Ability to build relationships and networks at all internal levels and externally

• Ability to understand international trends and market

• Proficiency in Microsoft office, Power BI, Sales force, CRM, SAP or JDE applications is essential for the success of this role

• Ability to develop and implement strategic and tactical business plans to meet and set challenging personal and team targets, schedules and deadlines through constructive prioritization and time management

At bp, we provide the following environment and benefits to you:

• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued

• Possibility to join our social communities and networks

• Learning opportunities and other development opportunities to craft your career path

• Life and health insurance, medical care package

• And many other benefits!

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

Don’t hesitate to get in touch with us to request any accommodations!

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Channel Management, Customer promise execution, Customer Segmentation, Customer Service Design, Delivers an effortless customer experience, Demand Management, Digital fluency, Internal alignment, Negotiating value, Offer and product knowledge, Operational pricing, Sales forecasting/demand planning, Sector, market, customer and competitor understanding, Using insights dashboards

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status.Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process,pleasecontact us .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.