GM / Business Manager - SDMH

Sime Darby Industrial Sdn Bhd; Puchong; On-site; MYR 150,000 - 250,000; Full time

Job summary

A leading company in the industrial equipment sector seeks an Operations Manager to oversee dealership branches across Malaysia. This role involves driving sales growth, managing client relationships, and ensuring operational excellence. The ideal candidate will have extensive experience in the industry, strong leadership skills, and a customer-centric approach.

Qualifications

• 10-15 years of experience in industrial equipment or machinery industry.
• At least 5 years in a leadership or managerial role.
• Proven ability to lead teams and manage stakeholders.

Responsibilities

• Lead operations across Malaysia, focusing on sales and service of forklifts.
• Develop relationships with key clients in industrial and logistics sectors.
• Drive sales strategy and empower team to achieve targets.

Skills

Leadership Excellence

Sales-Driven

Technical Expertise

Strong Communication

Problem-Solver

Customer-Centric

Education

Bachelor’s degree in Mechanical Engineering

Bachelor’s degree in Industrial Engineering

Job description

Responsibilities:

• Lead Nationwide Operations: Take charge of our dealership branches across Malaysia, ensuring smooth day-to-day operations while focusing on the sales and service of forklifts.
• Client Relationship Building: Develop and nurture strong relationships with key clients in the industrial and logistics sectors, ensuring we meet their evolving needs and deliver exceptional value.
• Drive Sales Growth: Lead the sales strategy, identify opportunities, and empower your team to achieve sales targets while providing expert guidance to customers in selecting the right forklifts for their business.
• Stay Ahead of the Curve: Keep up-to-date with the latest advancements in forklift technology and equipment. Continuously enhance your technical knowledge to provide cutting-edge solutions to our customers.
• Oversee Service & Maintenance: Manage the servicing and maintenance of forklifts, ensuring top-notch performance and offering technical support when needed to resolve issues quickly and effectively.
• Lead & Inspire: Manage and motivate people and team, fostering a culture of collaboration, growth, and excellence. Mentor staff, encourage professional development, and create an environment of continuous improvement.
• Spot Market Opportunities: Stay ahead of market trends and competitor activity in the forklift and industrial equipment space. Leverage insights to find new business opportunities, grow our customer base, and enhance profitability.
• Provide Outstanding Customer Service: Be a trusted advisor to our clients, offering exceptional service and solutions to meet their specific forklift needs. Address inquiries and issues promptly, ensuring a positive and lasting customer experience.
• Ensure Compliance & Safety: Maintain high standards of safety and compliance across all branches and service operations, ensuring we meet regulatory and operational requirements at all times.
• Drive Strategic Initiatives: Lead the development and execution of strategies that align with company goals to achieve growth targets, enhance customer satisfaction, and improve operational efficiency.

Qualifications

• A bachelor’s degree in mechanical engineering, Industrial Engineering, or a related field.
• Experience: 10-15 years of experience in the industrial equipment or machinery industry, with at least 5 years in a leadership or managerial role.
• Leadership Excellence: Proven ability to lead teams, manage stakeholders, and drive performance in a fast-paced environment.
• Sales-Driven: A track record of success in forklift sales or industrial equipment, with the ability to lead a team towards achieving ambitious targets.
• Technical Expertise: Solid understanding of forklifts and related equipment, with the ability to offer practical solutions to both customers and your team.
• Strong Communication: Excellent communication skills in both English and Bahasa Malaysia, with the ability to articulate technical information clearly and confidently.
• Problem-Solver: Strong analytical skills with a proactive approach to addressing challenges and finding creative solutions.
• Customer-Centric: A passion for delivering exceptional customer service and creating long-lasting client relationships