Global Technical Support

Materialise NV; Petaling Jaya; Hybrid; MYR 36,000 - 50,000; Full time

Job summary

A leading international high-tech company in Petaling Jaya, Malaysia is seeking an Associate for Customer Support. The role involves providing remote technical assistance to users of the OrthoView software, requiring strong English communication skills and knowledge of TCP/IP networks. This full-time position offers hybrid working options and opportunities for personal growth and career advancement.

Benefits

Personal growth and career advancement

Team building

Innovation key

Healthy work-life balance

Qualifications

• Self-governing and customer-oriented, with keen attention to detail.
• Ability to troubleshoot issues independently.
• Availability to work outside business hours.

Responsibilities

• Provide remote technical support.
• Manage customer configuration data.
• Escalate advanced incidents to second-line support.

Skills

Excellent written and verbal English skills

Knowledge of TCP/IP networks

Java knowledge

Strong customer communication skills

Ability to multitask

Job description

Associate Petaling Jaya, Malaysia Hybrid Full-time Customer support

Global Technical Support

CUSTOMER SUPPORT

HYBRID

ENGLISH CV

Orthopaedic surgeons use Materialise OrthoView to plan, using digital X-rays for primary and revision hip and knee arthroplasties as well as shoulder and small joint replacements, fracture management, and deformity correction procedures. The preoperative planning software is easy to use and compatible with all DICOM PACS.In this role, you will be responsible for providing technical support for our Materialise OrthoView end users and PACS partners globally.

Materialise OrthoView is a Java-based application that can be used as a standalone system, using a query and retrieve function via DICOM to a hospital PACS or fully integrated into our partners’ PACS systems. Requests for support are generally made via email or occasionally by phone. The nature of the support varies from the installation and configuration of OrthoView (both as standalone software and integrated into a PACS solution) to investigating complex issues that may be related to the customer\'s IT infrastructure, licensing, Java version, or DICOM configuration.Occasional out-of-hours coverage may be required to cover sickness and holidays for other OrthoView support engineers based at other Materialise sites.

What you will do

• Provide remote technical support to Materialise OrthoView customers via MS Teams or other communication tools
• Deploy and perform ready-to-use configurations of system environments for Materialise OrthoView
• Act as the first point of contact for technical questions, incidents, and service requests related to Materialise OrthoView
• Assist in resolving technical incidents and problems related to the usage, configuration, or setup of Materialise OrthoView
• Take the lead in escalating advanced incidents and problems to our second-line support teams
• Process and manage customer configuration data and perform various administrative tasks
• Continuously enlarge your professional knowledge and technical skills to further optimize our intranalknowledge base

Your profile

• Excellent written and verbal English skills, with strong customer communication skills, including remote collaboration
• Self-governing and customer-oriented, with keen attention to detail
• Ability to troubleshoot issues independently and deliver easy-to-follow solutions
• Ability to multitask, set priorities, and manage time efficiently
• Availability to work outside business hours
• Knowledge of TCP/IP networks and Windows administration
• Knowledge of Java and DICOM would be a distinct advantage
• Familiarity with hardware virtualization and server monitoring tools is a plus
• Working hours from 10 am to 7 pm

What we offer

Personal growth and career advancement

Team building

Innovation is key

Healthy life-work balance

Hybrid working & flexibility

Personal growth and career advancement

Team building

Innovation is key

Location and type of contract

• Petaling Jaya, Malaysia
• Full-time
• Hybrid
• Associatelevel

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Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia. As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.