Global Sustaining Engineering Director 1

Celestica Inc.; Penang; Remote; USD 80,000 - 150,000; Full time

Job summary

An established industry player seeks a seasoned technical leader to oversee hardware and software development in a remote capacity. This role requires extensive experience in networking, storage, and server management, along with strong leadership and analytical skills. You will engage with customers, manage teams, and produce essential technical documentation while driving innovative solutions. Join a forward-thinking company that partners with top brands across various sectors, fostering a collaborative environment where your expertise will make a significant impact on cutting-edge projects.

Qualifications

• 12+ years in hardware/software development or sustaining engineering.
• 8+ years managing technical staff, both domestically and internationally.
• Strong analytical and troubleshooting skills in Networking and Storage.

Responsibilities

• Lead technical discussions and manage escalations with customers.
• Design, configure, and optimize network hardware and deployments.
• Produce technical documentation and support product development lifecycle.

Skills

Networking (Routing, Switching, Security)

Storage

Servers

Technical troubleshooting

People management

Analytical skills

Customer interface

Technical documentation

Leadership qualities

Flexibility

Education

Bachelor's degree in CS/EE or related fields

Master’s degree in CS/EE or MBA

Tools

Python

Go

Network Management protocols

Job description

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Date: May 6, 2025

Location: Penang, 07, MY

Job Description

• 12+ years of experience in either hardware and/or software development or sustaining engineering roles in the high-tech industry, including Networking (Routing, Switching, Security), Storage, Servers, etc., in hardware/firmware/software.
• 8+ years of direct people management experience overseeing more than 15 technical staff, located domestically and internationally.
• Strong hands-on analytical and technical troubleshooting skills in Networking, Storage, Servers, etc., across hardware, firmware, and software.
• Experience supporting large enterprises, service providers, and/or cloud providers.
• Experience supporting Joint Development and Manufacturing (JDM) customers is a plus.
• Proficiency in designing, configuring, troubleshooting, and optimizing network hardware, topologies, and deployments (Data Center/Enterprise/Campus).
• Understanding of networking concepts, architecture, topology, and protocols such as BGP, OSPF, ISIS, VXLAN, EVPN, IGMP, DHCP, BFD, VRF, Authentication (RADIUS/TACACS), Network Management protocols, NAT, Multicast, QoS (RoCE/DSCP), ACL, ZTP, Telemetry, Monitoring/Analytics.
• Experience with C and scripting languages like Python or Go.
• Customer interface experience and ability to lead technical discussions on customer calls.
• Experience managing escalations and critical accounts.
• Ability to produce technical documentation such as Application Notes, FAQs, Installation Guides, User Manuals, Troubleshooting Guides.
• Familiarity with product development lifecycle.
• Strong leadership qualities, accountability, proactiveness, responsiveness, and ability to hold others accountable.
• Experience in AOP planning with relevant financial background and business acumen.
• Knowledge of technical support and sustaining engineering processes, metrics, and dashboards.
• Familiarity with KB article creation tools and processes.
• Excellent English written and verbal communication skills.
• Flexibility to work hours including weekends and holidays as needed.
• Availability for occasional travel.

Typical Education

• Bachelor's degree in CS/EE or related fields or equivalent.
• Master’s degree in CS/EE or related fields, MBA, or equivalent is a plus.

Notes

This job description is not exhaustive. Employees are responsible for all duties assigned. Duties and their time allocation are subject to change.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Celestica’s policy on equal employment opportunity prohibits discrimination and retaliation, in accordance with EEO guidelines.

This is a remote position with travel as necessary. Candidates near US locations such as Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon, California, or near major airports are preferred.

Company Overview

Celestica (NYSE, TSX: CLS) partners with leading brands in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment, and Energy. We provide design, manufacturing, hardware platform, and supply chain solutions, supporting products from medical devices to aviation systems and cloud hardware. Headquartered in Toronto, with over 40 locations across 13 countries, we aim to deliver a better future through innovation and partnership.

We thank all applicants; only qualified candidates will be contacted. We do not accept unsolicited resumes from recruitment agencies or fee-based services.