Global Support Executive

HSBC; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading global bank in Kuala Lumpur seeks a Broker Matching Analyst to support middle office activities in Cash Equities. This position involves managing communication with the trading desk, processing broker confirmations, and ensuring accurate issue resolution. Ideal candidates should possess strong communication skills and attention to detail. Join us to enhance operational excellence across the bank's equity franchise.

Qualifications

• Strong communication skills for managing client queries.
• Attention to detail for accurate issue recording.
• Ability to liaise with various internal departments.

Responsibilities

• Manage communications regarding equity trades and handle client queries.
• Process inward broker confirmations for accuracy.
• Monitor the query management system for resolution.
• Record issues during pre-matching.

Job description

Why join us?

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. The position lies within the Cash Equities in Market Operations. The job holder is responsible to support middle office activities specifically in the broker matching space. This role includes managing primary objective of driving operational excellence across our business globally.

The Opportunity:

• The Broker Matching Analyst will support the Sector, Program Trading and Sales desks for the Cash Equities business.

• The role holder covers day to day management responsibilities of the Broker Matching team and is responsible for matching inward broker confirmations with HSBC bookings.

• The role holder acts as the point of contact for the trading desk and liaison with internal departments (client service, front / middle office, settlements, finance etc.).

• As a result, you support the equity franchise with their institutional clients on a daily basis and reduce risk and escalate when necessary.

What you’ll do:

• Manage the communications with the desk for Equity trades - handle Client queries and escalations.

• Process the inward broker confirmations.

• Monitor and complete query management system.

• Accurate recording of all issues / disputes during pre-matching.