Global Software Support Engineer – Client Solutions

Feesa Ltd; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Yokogawa is seeking a Software Support desk lead to manage the day-to-day workload for the regional team, ensuring timely delivery of software and helpdesk support at the highest quality and guaranteeing client satisfaction.

Reporting to the Regional Software Support Lead, you will build and maintain relationships with internal and external clients, ensure modelling needs are met, and help grow the Software business upstream and downstream in the region.

Qualifications

Responsibilities

• Responsible for managing the day-to-day workload of the Software Support desk for the region
• Ensure software and helpdesk support are delivered in a timely fashion to the highest quality and that client satisfaction is guaranteed.
• Work under the Regional Software Support Lead to build and maintain relationships with internal and external clients ensuring client’s modelling needs are met and to grow the Software business both upstream and downstream in region.
• Ability to provide technical consulting to projects-based workload and experience
• Client liaison / discussion of technical aspects of work, as well as project specifications and documentation
• Analyze data, execute and review process calculations.
• Implement solutions at client sites – Model design

Job description

Yokogawa is seeking a Software Support desk lead to manage the day-to-day workload for the regional team, ensuring timely delivery of software and helpdesk support at the highest quality and guaranteeing client satisfaction.

Reporting to the Regional Software Support Lead, you will build and maintain relationships with internal and external clients, ensure modelling needs are met, and help grow the Software business upstream and downstream in the region.