Global Senior Workplace Services Engineer

Businesslist; Negeri Sembilan; On-site; MYR 120,000 - 180,000; Full time

Job summary

Businesslist in Negeri Sembilan seeks a Global Senior Workplace Services Engineer to lead and shape enterprise IT architecture and roadmaps, ensuring alignment with business strategy across systems and platforms.

You will oversee ITSM processes, vendor relationships, and budget planning while driving a customer-centric, high‑performing team culture in a fast-moving transformation.

Qualifications

• 10+ years of progressive experience in IT management and enterprise technologies.
• Proven leadership and management skills with experience leading high-performing teams.
• Deep understanding of IT infrastructure, cloud computing, cybersecurity, and data management.
• Excellent communication, interpersonal, and presentation skills.
• Ability to align technology with business goals and manage budgets and vendors.
• Relevant certifications (ITIL, PMP, CISSP, AWS) are desirable.

Responsibilities

• Oversee the development and maintenance of the enterprise architecture, ensuring alignment with business strategy and technology standards.
• Define technology standards, policies, and procedures to ensure consistency and interoperability across systems.
• Evaluate and select technology platforms and solutions that meet business requirements and scalability needs.
• Develop and maintain a technology roadmap outlining key initiatives and investments.
• Implement and maintain ITSM processes for efficient service delivery.
• Communicate project status, deliverables, and plans to stakeholders.
• Contribute to the technology strategy and align with business goals and industry best practices.
• Conduct technology assessments and recommend innovative solutions to enhance capabilities.
• Participate in budget planning and resource allocation for technology projects.
• Foster stakeholder relationships and build consensus on goals and priorities.
• Ensure compliance with industry regulations and security best practices.
• Lead, mentor, and develop a team of technical professionals in a high-performing environment.
• Thrive in a fast-moving transformation environment, adapt and act quickly.

Education

Bachelor's degree in IT

Job description

Global Senior Workplace Services Engineer

Responsibilities

Own It

• Oversee the development and maintenance of the enterprise architecture, ensuring alignment with business strategy and technology standards.
• Define technology standards, policies, and procedures to ensure consistency and interoperability across systems.
• Evaluate and select technology platforms and solutions that meet business requirements and scalability needs.
• Develop and maintain a technology roadmap, outlining key initiatives and investments.
• Implement and maintain IT service management (ITSM) processes to ensure efficient service delivery.

Build Trust

• Communicate with internal and external stakeholders on project status, deliverables, and overall project plans.
• Contribute to the development and execution of the organization's technology strategy, aligning it with business goals and industry best practices.
• Conduct technology assessments, identify emerging trends, and recommend innovative solutions to enhance business capabilities.
• Participate in budget planning and resource allocation for technology projects.
• Foster strong relationships with stakeholders and build consensus on project goals and priorities.
• Ensure compliance with industry regulations and security best practices.

One Team

• Support organizational leaders in quarterly roadmap planning and prioritization.
• Continuously find ways to help teams and the organization improve ways of working.
• Manage relationships with technology vendors and service providers.
• Lead, mentor, and develop a team of technical professionals, fostering a high‑performing and collaborative environment.

Move Fast

• Thrive in a fast‑moving transformation environment.
• Adapt, simplify, and act quickly based on business needs.
• Prioritize multiple, high‑priority projects in a fast‑paced environment.

Delight Customers

• Ensure projects deliver value to internal and external customers.
• Contribute to a customer‑centric approach in project delivery.

Drive Innovation

• Promote a culture of continuous learning and innovation within the team.
• Lead pilot projects and proof‑of‑concepts to test and validate new technologies.
• Drive the adoption of innovative technology solutions to enhance business processes and create competitive advantage.
• Research and evaluate emerging technologies and their potential impact on the organization.

Job Requirements

• 10+ years of progressive experience in IT management, with a focus on enterprise technologies.
• Proven leadership and management skills, with experience leading and developing high‑performing teams.
• Deep understanding of IT infrastructure, cloud computing, cybersecurity, and data management.
• Excellent communication, interpersonal, and presentation skills.
• Ability to think strategically and align technology with business goals.
• Experience managing budgets and vendor relationships.
• Relevant certifications (e.g., ITIL, PMP, CISSP, AWS Certified Solutions Architect) are highly desirable.

Work Location: Negeri Sembilan