Global Security Operations Center (GSOC) Manager

Global Security Operations Center (GSOC) Manager

Responsible for and direct the 24x7 operations of the Operations Centre operations.

Manage, develop, administer, and review the Operations Centre’s processes and procedures.

Work with the clients, management and stakeholders to develop and maintain plans, procedures, and other documentation as required.

Maintain operational performance, morale and discipline of the Operations Centre team.

Set standards, performance matrix and guidelines for the Operations Centre with the objective of driving operational excellence.

Train and develop the competencies as part of the Operations Centre team.

Monitor, coordinate, track, respond and manage security events and incidents according to prescribed procedures and processes, and provide real-time situation awareness to key stakeholder(s).

Fulfil Client's audit and internal audit requirements.

Oversee the management of the escalation of events and incidents.

Collect, process, analyse and assess data and statistics for decision making.

Prepare and submit reports required by the Management.

Any other duties as assigned by the Management.

What we're looking for :

• Proficient in using computers and operating security systems such as video management systems, access control systems, visitor management systems etc.
• Proficient in using Microsoft Office applications.
• Strong verbal and written English communication skills.
• Self-motivated and able to work under little or no supervision as well as able to work in a team environment.
• Able to multi-task and manage detail-oriented tasks.
• Able to remain calm, professional and perform under pressure.
• Strong situation judgment.
• Willingness to take instructions and learn.
• Able to work beyond office hours when required.