Global People Services Manager/ Team Lead

Aitomic Jobs; Malaysia; Hybrid; MYR 180,000 - 280,000; Full time

Benefits offered by this job

Discretionary bonus

Competitive compensation package

Job summary

Experian in Malaysia is seeking a Global People Services Manager/Team Lead to oversee GPS delivery, governance, and continuous evolution of HR service operations across regions. This on-site role partners with COEs, HRBPs, and external vendors to drive scalable, data-driven service excellence.

The position emphasizes ownership of performance, risk mitigation, and experience outcomes, enabling a unified, globally aligned HR services ecosystem across regions.

Qualifications

• Deep expertise in HR Operations, Shared Services, or Global Service Delivery.
• Experience owning service performance and SLAs in regulated environments.
• Strong ability to influence senior stakeholders and drive governance.

Responsibilities

• Own and lead end-to-end GPS service delivery for assigned regions.
• Set and govern service performance standards, SLAs, and experience metrics.
• Drive continuous improvement using data, Lean principles, and root-cause analysis.
• Partner with COEs, HRBPs, and People Technology to clarify accountability and improve hand-offs.
• Champion automation and self-service to scale HR service delivery.
• Protect business, employees, and brand by making balanced decisions on high-risk cases.

Skills

HR Operations

Global Service Delivery

Governance & Compliance

Stakeholder influence

Data-driven decision making

Process improvement

Job description

Short Summary

Global People Services Manager/ Team Lead with Experian. What You’ll Do This role provides leadership for the end‑to‑end delivery, governance, and continuous evolution of Global People Services (GPS) across designated regions. As the enterprise steward of scalable, high‑impact HR service operations, the role ensures that GPS operates as a consistent, data‑driven, and globally aligned service ecosystem. It is accountable…

Key Details

• Position / opportunity: Global People Services Manager/ Team Lead
• Organization: Experian
• Country / coverage: Malaysia
• Location: Cyberjaya, Selangor, Malaysia
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Information Technology
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-08-12
• Application deadline: Not specified

Description

What You’ll Do This role provides leadership for the end‑to‑end delivery, governance, and continuous evolution of Global People Services (GPS) across designated regions. As the enterprise steward of scalable, high‑impact HR service operations, the role ensures that GPS operates as a consistent, data‑driven, and globally aligned service ecosystem. It is accountable for service performance, regulatory compliance, risk mitigation, and experience outcomes, while transforming GPS into a proactive, insight‑led engine that drives operational excellence, organizational agility, and an elevated employee experience at scale. Operating with significant autonomy, this role partners closely and collaboratively with COEs, HRBPs, People Technology, and external vendors to strengthen and scale HR service delivery across regions. It plays a unifying role—bringing people, processes, and technology together—to standardize how we work, enhance the employee experience, and embed a culture of operational excellence, shared accountability, and continuous improvement. Through trusted partnerships and empowered decision‑making, this role helps GPS evolve in ways that are both human-centered and operationally robust. What you’ll need to bring to the role & Experian Deep expertise in HR Operations, Shared Services, or Global Service Delivery, managing high-volume, multi-processes HR work on a scale. Proven experience owning service performance, SLAs, risk and compliance in regulated environments. Strong capability in stakeholder influence, particularly with senior HRBPs, COE leaders, and business leaders. Demonstrated success in process simplification, governance design, and operating model transformation Data-drive mindset with the ability to convert operational insights into strategic action. Work that matters – What you’ll be doing Own and lead end-to-end GPS service delivery for assigned regions, consolidating repetitive and mass HR activities from COEs and HRBPs into a single, scalable operating model Set and govern service performance standards, including SLAs, escalation thresholds, risk prioritization, and experience metrics, ensuring consistent, compliant delivery. Act as the senior authority for complex, high-risk, or sensitive HR cases, making balanced decisions that protect the business, employees, and brand Drive continuous improvement and operational transformation, using data, Lean Principles and root-cause-analysis to reduce volume, eliminate failure demand, and prevent recurrence. Partner with COEs, HRBPs, and People Technology to clarify accountability, refine hand-offs, improve knowledge assets, and enable self-service and automation Why this role is important to us This role is central to Experian’s HR operating model, enabling GPS to manage and stabilize high‑volume operational work so COEs and HRBPs can focus on strategic, value‑driving priorities. By taking clear ownership of service delivery, governance, and continuous improvement at scale, the role reduces operational risk, strengthens the employee experience, and ensures HR services are delivered consistently, efficiently, and with reliability across regions.This role is critical to Experian’s HR operating model evolution, enabling GPS to absorb and stabilize high-volume operational work while freeing COEs and HRBPs to focus on strategic, value-adding activities. By owning service delivery, governance and improvement on a scale, this role protects organizations from operational risk, improves employee experience, and ensures HR services are delivered with consistency, efficiency, and confidence across regions. What We’re looking for Strong leadership presence with the ability to set direction, make decisions, and hold teams accountable. Comfortably operating in ambiguity and complexity, balancing speed, quality and risk Highly credible advisor on process, compliance, and service governance, trusted by senior stakeholders Collaborative, inclusive leaders who build capability, resilience, and ownership within teams Continuous improvement mindset with the confidence to challenge legacy ways of working Benefits/Perks: Great compensation package and discretionary bonus plan…

Responsibilities

• What You’ll Do This role provides leadership for the end‑to‑end delivery, governance, and continuous evolution of Global People Services (GPS) across designated regions.
• As the enterprise steward of scalable, high‑impact HR service operations, the role ensures that GPS operates as a consistent, data‑driven, and globally aligned service ecosystem.
• It is accountable for service performance, regulatory compliance, risk mitigation, and experience outcomes, while transforming GPS into a proactive, insight‑led engine that drives operational excellence, organizational agility, and an elevated employee…
• Operating with significant autonomy, this role partners closely and collaboratively with COEs, HRBPs, People Technology, and external vendors to strengthen and scale HR service delivery across regions.
• It plays a unifying role—bringing people, processes, and technology together—to standardize how we work, enhance the employee experience, and embed a culture of operational excellence, shared accountability, and continuous improvement.
• Through trusted partnerships and empowered decision‑making, this role helps GPS evolve in ways that are both human-centered and operationally robust.

Requirements / Eligibility

• to bring to the role & Experian Deep expertise in HR Operations, Shared Services, or Global Service Delivery, managing high-volume, multi-processes HR work on a scale.
• Proven experience owning service performance, SLAs, risk and compliance in regulated environments.
• Strong capability in stakeholder influence, particularly with senior HRBPs, COE leaders, and business leaders.
• Demonstrated success in process simplification, governance design, and operating model transformation Data-drive mindset with the ability to convert operational insights into strategic action.
• Work that matters – What you’ll be doing Own and lead end-to-end GPS service delivery for assigned regions, consolidating repetitive and mass HR activities from COEs and HRBPs into a single, scalable operating model Set and govern service performance…