Global P&C Service & Experience Officer

C20 Cochlear Americas (USA); Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading global medical device company is seeking a Global P&C Service & Experience Officer in Kuala Lumpur, Malaysia. This role is pivotal in providing top-notch HR services and fostering positive employee experiences within the organization. Ideal candidates should possess HR knowledge, excellent customer service skills, and proficiency in HR systems. Join us to help change lives through innovative hearing solutions.

Qualifications

• Knowledge working in HR supporting administration and documentation.
• Ability to deliver high customer service levels.
• Proficiency in Microsoft Suite products.

Responsibilities

• Resolve HR queries from employees across the APAC region.
• Action help cases via Workday.
• Triaging complex queries to P&C team.

Skills

Customer service

Policy interpretation

Written communication

Data management

Team collaboration

Education

Experience in HR function

Tools

Workday

Microsoft Excel

Job description

Global P&C Service & Experience Officer page is loaded

Global P&C Service & Experience Officer

Apply locations Kuala Lumpur time type Full time posted on Posted 24 Days Ago time left to apply End Date: August 1, 2025 (2 days left to apply) job requisition id R-621890

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

The Opportunity

An exciting permanent opportunity exists for a passionate junior HR professional to join our global People and Culture team based in Kuala Lumpur, Malaysia.

Reporting to the Director of People Advisory Services, you will be a part of a global people services function, playing a critical role in delivering a positive employee experience and act as the first point of contact for all P&C queries that relate to the employee lifecycle.

Your responsibilities include:

• Resolving generalist tier one people and culture queries from employees across the APAC region
• Actioning help cases via Workday
• Triaging complex queries to wider P&C team
• Interpreting policies and processes to provide advice to employees and managers
• Building relationships with stakeholders across all parts of the Cochlear business
• Take on challenging projects that will grant exposure to all facets of HR Practice
• Create and maintain documents critical to the employee lifecycle
• Supporting the deployment of new people and culture initiatives, processes, and programs in close partnership with peers
• Always being on the look out for opportunities to work more effectively and have a greater positive impact in the business

About You. As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:

• Existing knowledge working in a HR function supporting with administration, documentation, and HR systems management
• Ability to deliver a high level of customer service
• Ability to interpret policies, processes, and work instruction documentation
• Proficiency in navigating and maintaining data in systems such as an HCM, CRM or case management system, ideally Workday or SuccessFactors
• Demonstrate strong written and verbal English communication skills
• Proficiency in the Microsoft Suite of products especially Excel
• Display a high degree of accuracy and attention to detail when working with data
• Ability to prioritise and work to tight deadlines
• Ability to work autonomously but use good judgment to escalate matters and work with other stakeholders to resolve queries where appropriate
• Ability to work collaboratively within a team and with other stakeholders in both a regional & global capacity

Cochlear Malaysia provides shared services to support Cochlear’s global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

#CochlearCareers

Welcome!

Our growth is creating great opportunities!

Our team is expanding and we want to hire the most talented people we can. Continued success depends on it. So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!

We're the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives.

Our Mission

We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.