Global Operations Optimization Coordinator

Toll Group; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

Toll Group is seeking a Global Operations Optimization Coordinator to enhance supply chain efficiency. This entry-level role will involve tracking shipments, resolving issues, and analyzing performance metrics, making it ideal for fresh graduates eager to grow in logistics. Join a diverse team committed to delivering impactful solutions in global operations.

Benefits

Industry-leading training

Diverse and inclusive workplace

Qualifications

• Ideal for fresh graduates in Logistics or Supply Chain.
• Basic Microsoft Excel skills required.
• Experience with Power BI is an advantage.

Responsibilities

• Monitor milestones and track shipments across the supply chain.
• Provide support for job file management and KPIs.
• Collaborate with global branches to resolve queries.

Skills

Problem Solving

Communication

Teamwork

Adaptability

Education

Degree in Logistics or Supply Chain

Tools

Microsoft Excel

Power BI

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

We're seeking a Global Operations Optimization Coordinator to join our dynamic team and play a crucial role in ensuring the smooth and efficient flow of goods across our global network. If you're a fast learner with a knack for problem-solving and a desire to make a real impact, we want to hear from you!

In this exciting role, you'll be instrumental in monitoring milestones throughout the entire supply chain, from checking shipments to tracking and escalating delays. You'll also conduct post-analysis to identify the root causes of any disruptions, contributing to continuous improvement.

What you'll do:

• Provide essential Global Operations support and CW1 monitoring for job file management, optimizing end-to-end profit.
• Track key performance indicators (KPIs), analyze reason codes, and ensure compliance.
• Measure POD (Proof of Delivery) and POD date timeliness and milestone measurement.
• Proactively resolve queries and disputes with branches and countries/regions worldwide.
• Maintain high-quality communication with our global branches and senior management, taking initiative to overcome challenges and meet urgent deadlines and special requests.
• Effectively plan and manage your workload, collaborating within a high-functioning team to coordinate with internal and external parties.
• Provide support to our External Global Billing Coordinator during peak periods and as needed.
  
  

What you'll bring:

• Years of experience: This is an ideal opportunity for a fresh graduate in Logistics or Supply Chain, or individuals with customer service experience looking to transition into a new field.
• Basic Microsoft Excel skills are a must.
• Value-add: Experience with Power BI is a good advantage.
• Ability to work independently and as part of a team.
• A proven ability to be a fast learner and adapt quickly to new challenges.
  
  

If you're ready to dive into a role where you can make a tangible difference in global operations and develop valuable skills in supply chain optimization, apply today!

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.