Global Network Operations - Specialist

Standard Chartered; Kuala Lumpur; On-site; MYR 84,000 - 120,000; Full time

Job summary

A global banking institution in Kuala Lumpur seeks an experienced network management professional. You will be responsible for overseeing network incidents, performing troubleshooting, and ensuring service excellence. An ideal candidate has 8-10 years of experience in WAN/LAN, especially with security technology. This role provides competitive salary and benefits, including flexible working options and a focus on employee wellbeing.

Benefits

Competitive salary

Flexible working options

Core bank funding for retirement savings

Proactive wellbeing support

Continuous learning culture

Qualifications

• Approximately 8 to 10 years of extensive, hands-on experience in Network WAN/LAN with a focus on Security technology.
• Demonstrated capability to effectively manage the expectations of a diverse range of stakeholders.
• Exceptional verbal and written communication skills.

Responsibilities

• Manage major network incidents and critical migrations effectively.
• Engage with external service providers and vendors.
• Conduct comprehensive root cause analysis and reporting.

Skills

SME level technical & analytical skills

Time management skills

Excellent customer focus

Switching / Routing (WAN & LAN) - Cisco and Juniper

Security Platforms - Juniper SRX, Cisco ASA Firewalls, VPN Gateways

Firewall technologies

Load balancer technologies (F5 & NGINX)

IP Services like DNS, DHCP, IPAM, AAA Platforms

Education

Bachelor’s or Master’s degree in IT or Computer Science

Industry certifications, specifically CCNP or equivalent

Job description

Job Summary

The responsibilities include the following.
1. Manage major network incidents and critical migrations effectively.
2. Perform SME-level troubleshooting for complex network issues, ensuring rapid recovery through technical solutions.
3. Engage with external service providers, vendors, Advanced TAC, regional and global network teams, security teams, and broader technology support teams, as well as management and application/business support.
4. Oversee the excellence of Incident, Problem, and Change Management for SCB Global Network Infrastructure.
5. Lead high-priority incident calls that involve multi-component and multi-platform challenges, collaborating with peer infrastructure teams such as OS Platforms, Middleware, Database, and Application support.
6. Conduct comprehensive root cause analysis and provide regular reporting on production issues to align with business and technology needs.
7. Support system audits as required, ensuring all vulnerabilities are addressed and documented.
8. Propose and manage relevant end-to-end service improvement initiatives aimed at risk mitigation and enhancing service stability.
9. Maintain accurate and up-to-date information regarding network physical and logical inventory, network diagrams, traffic flow, technical troubleshooting documents, and operational processes.
10. Continuously identify problematic areas and implement permanent solutions.
11. Communicate and interact with clients to provide expert guidance.
12. Assist in the implementation of global projects, managing processes and documentation as needed for each project.
13. Offer technical direction for systems migration and integration efforts.
14. Meet and exceed established service level metrics regarding timeliness and accuracy.
15. Collaborate as part of a global team to manage operations for multiple applications across various shifts.
16. Contribute to the formulation of both short- and long-term strategic goals for network improvement.
17. Adhere to shift roster as the position requires work on a rotating schedule, often including mornings, evenings, nights, weekends and public holidays.

Skills and Experience

ACI DC Infrastructure – Cisco ACI Platform(Good to Have)
VMware NSX(Good to Have)
Switching / Routing (WAN & LAN) - Cisco and Juniper(Mandatory Skill)
Security Platforms - Juniper SRX, Cisco ASA Firewalls, VPN Gateways (Mandatory Skill)
SME level technical & analytical skills
Firewall technologies
Load balancer technologies (F5 & NGINX)
IP Services like DNS, DHCP, IPAM, AAA Platforms
Time management skills and excellent customer focus

Qualifications

The successful candidate should possess:

1. Bachelor’s or Master’s degree in a IT or Computer Science field, complemented by relevant professional certifications.
2. Approximately 8 to 10 years of extensive, hands-on experience in Network WAN/LAN with a focus on Security technology, along with operational experience in an ISP setting, particularly within the Banking and Financial Services Industry or in a RIM role managing large enterprise environments.
3. Demonstrated capability to effectively manage the expectations of a diverse range of stakeholders.
4. Subject Matter Expert (SME) level technical and analytical skills, with a strong background in root cause analysis and network performance optimization.
5. Exceptional verbal and written communication skills, enabling clear articulation of ideas to stakeholders, from engineers to senior management.
6. Experience collaborating with cross-border teams, ideally within the Banking and Financial Services sector.
7. Strong time management abilities and a commitment to excellent customer service.
8. Proficient in engaging and communicating with external clients and various internal teams.
9. Strong interpersonal skills.
10. Cultural awareness to understand varying business expectations across different cultural contexts.
11. Industry certifications, specifically CCNP or equivalent, are essential.

Following Skills are highly desired at deep technical level:

1. Familiarity with Software Defined Infrastructure, particularly the Cisco ACI Platform or VMware NSX, is preferred.
2. Experience with Switching/Routing (WAN & LAN) technologies, especially Cisco, VMware, Juniper, is preferred.
3. Knowledge of Security Platforms, including FortiGate, VMware DFW, Juniper SRX, Cisco ASA Firewalls is preferred.
4. Proficiency in IP Services such as DNS, DHCP, IPAM, and AAA Platforms is preferred.
5. Knowledge of Security Platforms, such as Akamai, Imperva, Zscaler is preferred.
6. Knowledge of Load Balancing Platform such as F5, NGIX is preferred.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.