Global Network Operation - RRT

Standard Chartered; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global financial institution in Kuala Lumpur is seeking candidates for a senior network management role. The successful candidate will install and operate VMware NSX-T, handle major network incidents, and engage with diverse stakeholders. Ideal candidates have over 10 years of experience in network technologies, particularly in the banking sector, and hold relevant industry certifications.

Benefits

Competitive salary

Medical and life insurance

Flexible working options

Wellbeing support programs

Continuous learning opportunities

Qualifications

• Around 10+ years of in-depth, hands-on working knowledge in Network WAN/LAN.
• Proven ability to manage diverse stakeholder expectations.
• Excellent oral/written communication skills for articulating thoughts clearly.

Responsibilities

• Install and operate VMware NSX-T, VMware DFW, Software-defined network.
• Investigate complex network incidents and apply technical fixes.
• Manage excellence in Incident / Problem / Change Management.

Skills

VMware NSX-T

Aruba ClearPass

ACI DC Infrastructure – Cisco ACI Platform

Switching / Routing (WAN & LAN) - Cisco and Juniper

Security Platforms - Juniper SRX, Cisco ASA Firewalls, VPN Gateways

Load balancer technologies

IP Services like DNS, DHCP, IPAM, AAA Platforms, Infoblox platform

Education

Masters / Graduate degree in a technical discipline

Industry certifications – CCIE or CCNP Equivalent

Job description

Job Summary

Responsibilities include the following.

Responsibilities

1. SME level technical experience to install and operate VMware NSX-T, VMware DFW, Software defined network. Expertise on Data centre technologies including VxLAN, BGP, L2VPN, packet analysis etc.
2. Experience on investigation of complex network incidents and faster recovery by applying technical fix.
3. Situation Management - Network related major incidents and Critical Migrations.
4. Key engagement with external service providers, vendors, Advance TAC, regional and global network teams, security teams, wider technology teams including application/business support.
5. Manage excellence in Incident / Problem / Change Management of SCB Global WAN/LAN & Security Infrastructure
6. Manage High Critical Incident calls that involve complex multi-component, multi-platform issues together with peer Infrastructure teams like OS Platforms, Middleware, DB, and Application support
7. Ensure end-to-end root cause analysis and regular reporting for production issues is carried out in a way that meets business and technology requirements
8. Recommend and manage relevant end-to-end service improvement initiatives to address risk mitigation and service stability.
9. Ensure accurate and regularly updated information related to network physical inventory, logical inventory, network diagram, network traffic flow, technical troubleshooting documents and operational process documents.
10. Demonstrates continuous effort for identifying problematic areas and providing permanent fixes.
11. Communicating and interacting with clients for providing expert advice.
12. Assist in implementing Global Projects, owning the processes and documentation as required by individual Projects.
13. Provide technical direction for systems migration and integration.
14. Meeting and exceeding defined service level metrics on timeliness and accuracy.
15. Work as a global team to manage the operations of multiple customers with multiple shift operations.
16. Contribute to the development of short- and long-term strategic network improvement goals.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the country / business unit / function to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent).

Key stakeholders

• Network services colleagues, T&A group services, ITSM group, PSS and other business users

Other Responsibilities

Embed here for good and Group’s brand and values; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Skills and Experience

• VMware NSX-T
• Aruba ClearPass
• ACI DC Infrastructure – Cisco ACI Platform
• Switching / Routing (WAN & LAN) - Cisco and Juniper
• Security Platforms - Juniper SRX, Cisco ASA Firewalls, VPN Gateways
• Load balancer technologies
• IP Services like DNS, DHCP, IPAM, AAA Platforms, Infoblox platform

Qualifications

1. Masters / Graduate degree in a technical discipline with good professional certifications.
2. Around 10+ years of in-depth, hands-on working knowledge in Network WAN/LAN with Security technology and Operational experience in an ISP environment – with BFSI industry or in a RIM profile handling large enterprise Banking and Financial Services Industry experience.
3. Proven ability to manage diverse stakeholder expectations.
4. SME level technical & analytical skills, with experience in root cause analysis and network performance tuning is necessary.
5. Excellent oral/written communication skills for articulating thoughts clearly with stakeholders ranging from engineers to senior business management
6. Industry certifications – CCIE level knowledge is necessary (CCIE certified preferred). CCNP Equivalent is Mandatory.

About Standard Chartered

We;re an international bank, nimble enough to act, big enough for impact. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.