Global Mobility Services Manager

The British American Tobacco Group; Selangor; On-site; MYR 80,000 - 120,000; Full time

Job summary

A multinational company seeks a Global Mobility Services Manager in Selangor, Malaysia. This role involves leading the global mobility program, managing international assignments and transfers, and ensuring regulatory compliance. A minimum of 7 years in a mobility position and strong team leadership skills are essential. The company offers market-leading benefits and supports diverse work-life balance initiatives.

Benefits

Market leading annual performance bonus

Diverse health plans

Flexible holiday plan

Online learning platforms

Qualifications

• At least 7 years of involvement in a cross-border mobility position.
• Proven experience leading teams with strong coaching capabilities.
• Deep knowledge of expatriate tax, social security, and immigration processes.

Responsibilities

• Develop and implement global mobility policies and frameworks.
• Lead end-to-end international assignments.
• Act as the Single Point of Engagement for senior moves.

Skills

Cross-border mobility

Team leadership

Expatriate tax

Immigration processes

Relocation processes

Education

University degree

Tools

Microsoft Office

Equus Platform

Job description

BAT – Global Mobility Services Manager (Malaysia)

BAT is evolving into a global multi‑category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

The Global Mobility Manager leads the company’s global mobility program across International Assignments and Permanent Transfers. This role combines strategic and operational oversight: policy and framework implementation, seamless end‑to‑end move delivery, team leadership, vendor relationship management, and regulatory compliance. The role directly impacts talent mobility, employee experience, and strategic objectives globally.

Key Responsibilities

• Develop, implement, and communicate global mobility policies and frameworks; resolve complex queries and offer expert mentorship.
• Lead end‑to‑end international assignments, guaranteeing adherence to tax, immigration, and corporate requirements.
• Act as the Single Point of Engagement for senior or sophisticated moves, including multi‑jurisdictional tax cases.
• Lead and develop a team of Global Mobility Service Partners, coordinating recruitment, onboarding, and performance management.
• Collaborate with internal stakeholders and external vendors to ensure effective mobility planning, service delivery, and issue resolution.
• Handle critical issues, ensure consistent policy application, and work with Legal, Tax, and Compliance to mitigate risks.
• Benchmark and calibrate expatriate benefits, identify cost‑saving opportunities, and support budgeting processes.
• Lead or support global projects, drive process improvements, and improve employee experience and operational efficiency.

Qualifications

• At least 7 years of involvement in a cross‑border mobility position at a multinational enterprise or consulting firm.
• Proven experience leading teams, with strong coaching and development capabilities.
• Deep knowledge of expatriate tax, social security, immigration, and relocation processes.
• Ability to manage critical issues with external vendors, service level agreements, and partner concerns effectively.
• Demonstrated ability to operate both strategically and hands‑on in complex environments.
• Experience working in matrix organizations across time zones and high‑pressure settings.
• University degree, fluent in English (written and oral), proficient in Microsoft Office; Equus Platform experience is a plus.

Benefits

• Market leading annual performance bonus (subject to eligibility).
• Diverse health plans, initiatives for work‑life balance, transportation support, flexible holiday plan with additional incentives.
• Online learning platforms and personalized growth programs.
• Continuous improvement within a transformative environment.

Why Join BAT?

BAT is a Global Top Employer certified by the Top Employers Institute. Collaboration, inclusion, and partnership underpin everything we do. BAT is committed to supporting individuals from all backgrounds and providing reasonable adjustments or accommodations during the recruitment process.

BAT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, or disability.