Global Mobility Services Manager

British American Tobacco (Malaysia) Berhad (BATM); Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading international company in Malaysia is seeking a Global Mobility Services Manager to oversee the global mobility program, ensuring seamless delivery of services and compliance with regulations. The ideal candidate has at least 7 years of experience in a similar role, strong leadership skills, and knowledge of expatriate processes. You will collaborate with various stakeholders to enhance employee experiences and support organizational objectives.

Benefits

Market leading performance bonus

Diverse health plans

Flexible holiday plan

Qualifications

• At least 7 years in cross-border mobility at a multinational or consulting firm.
• Proven experience leading teams with strong coaching abilities.
• Ability to handle critical issues with vendors and partners.

Responsibilities

• Develop and implement global mobility policies and frameworks.
• Lead end-to-end international assignments to meet requirements.
• Manage a team of Global Mobility Service Partners.

Skills

Cross-border mobility

Team leadership

Expatriate tax knowledge

Vendor management

Education

University degree

Tools

Microsoft Office

Job description

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BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

BAT has an exciting opportunity for a Global Mobility Services Managerin Malaysia.

The Global Mobility Manager is responsible for leading and handling the company’s global mobility program across International Assignments and Permanent Transfers. This role combines both strategic and operational oversight: crafting policy and framework implementation, while ensuring seamless end-to-end move delivery. Oversee a team, offer insights to collaborators, handle vendor relationships, and meet regulatory requirements.

The role has a direct impact on enabling talent mobility, improving employee experience, and supporting strategic objectives globally.

Your key responsibilities will include:

• Develop, implement, and communicate global mobility policies and frameworks; resolve complex queries and offer expert mentorship.
• Lead end-to-end international assignments, guaranteeing adherence to tax, immigration, and corporate requirements.
• Act as the Single Point of Engagement for senior or sophisticated moves, including multi-jurisdictional tax cases.
• Lead and develop a team of Global Mobility Service Partners, coordinating recruitment, onboarding, and performance management.
• Collaborate with internal stakeholders and external vendors to ensure effective mobility planning, service delivery, and issue resolution.
• Handle critical issues, ensure consistent policy application, and work with Legal, Tax, and Compliance to mitigate risks.
• Benchmark and calibrate expatriate benefits, identify cost-saving opportunities, and support budgeting processes.
• Lead or support global projects, drive process improvements, and improve employee experience and operational efficiency.

What are we looking for?

• At least 7 years of involvement in a cross-border mobility position at a multinational enterprise or consulting firm.
• Proven experience leading teams, with strong coaching and development capabilities.
• Deep knowledge of expatriate tax, social security, immigration, and relocation processes.
• Ability to manage critical issues with external vendors, service level agreements, and partner concerns effectively.
• Demonstrated ability to operate both strategically and hands-on in complex environments.
• Experience working in matrix organizations across time zones and high-pressure settings.
• University degree, fluent in English (written and oral), proficient in Microsoft Office; Equus Platform experience is a plus.

What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations.

Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.

• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.

Unlock job insights

Salary match Number of applicants Skills match

Manufacturing, Transport & Logistics 1,001-5,000 employees

British American Tobacco (Malaysia) Berhad prides itself on being the benchmark employer, employing only the best talent in Malaysia. Our people are what makes British American Tobacco Malaysia a great place to work and a responsible company. Join us as we accelerate towards being the Best Employer in Malaysia!

With a history of over 100 years, British American Tobacco Malaysia is the clear market leader of the Malaysian FMCG industry and ranks amongst the top 25 companies on Bursa Malaysia in terms of market capitalisation.

Testament to our dedication is the external recognition that we have received over the years:

National Annual Corporate Report Awards

Dow Jones Sustainability World Index

FinanceAsia Awards

KPMG Shareholder Value Award

ACCA Malaysia Environmental and Social Reporting Awards

Minority Shareholder Watchdog Group Awards

The Asset Magazine Annual Corporate Governance Rankings

British American Tobacco (Malaysia) Berhad prides itself on being the benchmark employer, employing only the best talent in Malaysia. Our people are what makes British American Tobacco Malaysia a great place to work and a responsible company. Join us as we accelerate towards being the Best Employer in Malaysia!

With a history of over 100 years, British American Tobacco Malaysia is the clear market leader of the Malaysian FMCG industry and ranks amongst the top 25 companies on Bursa Malaysia in terms of market capitalisation.

Testament to our dedication is the external recognition that we have received over the years:

National Annual Corporate Report Awards

Dow Jones Sustainability World Index

FinanceAsia Awards

KPMG Shareholder Value Award

ACCA Malaysia Environmental and Social Reporting Awards

Minority Shareholder Watchdog Group Awards

The Asset Magazine Annual Corporate Governance Rankings

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