Global Mobility Services Manager

The British American Tobacco Group; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading global tobacco company is seeking a Global Mobility Services Manager in Kuala Lumpur. This role involves overseeing international mobility programs and leading a team. The ideal candidate will have over 7 years of experience in cross-border mobility with strong leadership skills and knowledge of expatriate processes. The position offers competitive benefits, including performance bonuses and continuous development opportunities.

Benefits

Market-leading annual performance bonus

Diverse health plans

Flexible holiday plan

Online learning platforms

Qualifications

• At least 7 years of cross-border mobility experience.
• Strong coaching and team development abilities.
• Ability to manage complex vendor relationships.

Responsibilities

• Develop and implement global mobility policies.
• Lead end-to-end international assignments.
• Collaborate with stakeholders to ensure effective mobility.

Skills

Cross-border mobility expertise

Team leadership

Expatriate tax knowledge

Project management

Strong communication

Education

University degree

Tools

Microsoft Office

Equus Platform

Job description

Overview

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow by Building a Smokeless World. To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!
BAT’s Digital Business Solutions has an exciting opportunity for a Global Mobility Services Manager in Malaysia.

The Global Mobility Manager is responsible for leading and handling the company’s global mobility program across International Assignments and Permanent Transfers. This role combines both strategic and operational oversight: crafting policy and framework implementation, while ensuring seamless end-to-end move delivery. Oversee a team, offer insights to collaborators, handle vendor relationships, and meet regulatory requirements. The role has a direct impact on enabling talent mobility, improving employee experience, and supporting strategic objectives globally.

Responsibilities

• Develop, implement, and communicate global mobility policies and frameworks; resolve complex queries and offer expert mentorship.
• Lead end-to-end international assignments, guaranteeing adherence to tax, immigration, and corporate requirements.
• Act as the Single Point of Engagement for senior or sophisticated moves, including multi-jurisdictional tax cases.
• Lead and develop a team of Global Mobility Service Partners, coordinating recruitment, onboarding, and performance management.
• Collaborate with internal stakeholders and external vendors to ensure effective mobility planning, service delivery, and issue resolution.
• Handle critical issues, ensure consistent policy application, and work with Legal, Tax, and Compliance to mitigate risks.
• Benchmark and calibrate expatriate benefits, identify cost-saving opportunities, and support budgeting processes.
• Lead or support global projects, drive process improvements, and improve employee experience and operational efficiency.

Qualifications

• At least 7 years of involvement in a cross-border mobility position at a multinational enterprise or consulting firm.
• Proven experience leading teams, with strong coaching and development capabilities.
• Deep knowledge of expatriate tax, social security, immigration, and relocation processes.
• Ability to manage critical issues with external vendors, service level agreements, and partner concerns effectively.
• Demonstrated ability to operate both strategically and hands-on in complex environments.
• Experience working in matrix organizations across time zones and high-pressure settings.
• University degree, fluent in English (written and oral), proficient in Microsoft Office; Equus Platform experience is a plus.

What we offer

• We offer a market leading annual performance bonus (subject to eligibility).
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives.
• Your journey with us isn’t limited by boundaries; it’s propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn’t just a statement – it’s a reality we’re eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills.
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes.

Why join BAT?

We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We enable every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We see the career breaks as opportunities and support professionals restarting their careers through the Global Returners program (e.g., caring for family, parental leave, national service, sabbatical, or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are committed to providing appropriate arrangements to help you demonstrate your full potential.