Global Mobility Co-Ordinator

The Access Group; Kuala Lumpur; Hybrid; MYR 70,000 - 90,000; Full time

Job summary

A leading software company in Kuala Lumpur is seeking a Mobility Coordinator to manage international assignments and support employee success partners. This role requires strong analytical skills, exceptional communication abilities, and a collaborative style. The ideal candidate will have a Bachelor's degree and 1-3 years of experience. The company offers a comprehensive benefits package, including 25 days of leave and additional wellbeing days.

Benefits

Competitive salary

25 days leave plus wellbeing days

Charity days

Qualifications

• 1-3 years of professional experience demonstrating strong analytical and relationship management capabilities.
• Proven ability to rapidly acquire new knowledge and apply complex concepts.
• Demonstrated commitment to continuous professional development within the Employee Success function.

Responsibilities

• Manage mobility portfolios for ESBPs across multiple regions.
• Lead requirement discovery sessions with stakeholders.
• Support international assignees through their secondment lifecycle.

Skills

Analytical skills

Communication skills

Stakeholder management

Project coordination

Problem-solving

Education

Bachelor's degree in HR, Business, or related field

Job description

Job description

We\'re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what\'s important to them.

What are we all about?

At Access we love software and how technology never stays the same. We’re one of the leading providers of business management software to UK, Ireland and Asia Pacific small and mid-market organisations. It helps more than 55,000 customers across commercial, public sector and not-for-profit sectors become more productive and efficient. Its innovative Access Workspace cloud solutions transform the way business software is used, giving every employee the freedom to do more. Founded in 1991, The Access Group employs more than 7,000 staff. We\'re passionate about helping our customers stay one step ahead of the challenges facing their industry and business.

Position Summary:

This pivotal role serves as the central point of contact for Employee Success Business Partners worldwide on all mobility matters, facilitating seamless international assignments that drive business success. You will bridge the gap between our ESBPs and mobility providers, transforming complex relocation requirements into solutions that enable global talent movement. As you develop into our mobility subject matter expert, you will build comprehensive expertise in Reward and International Mobility while establishing yourself as an indispensable resource for stakeholders across diverse markets. This career-accelerating position offers exceptional opportunities for professional growth within our expanding global reward function.

Key accountabilities and responsibilities:

• Manage mobility portfolios for ESBPs across multiple regions, coordinating complex international assignments that span diverse markets and business units
• Lead detailed requirement discovery sessions with stakeholders, employing consultative approaches to uncover business objectives, assignment parameters, and success criteria
• Transform business requirements into comprehensive briefing documents for mobility providers, ensuring all specifications are captured with precision and clarity
• Evaluate provider solutions and recommendations, conducting thorough analysis before presenting options to ESBPs with clear business rationale
• Oversee assignment lifecycle management from initial consultation through successful completion, maintaining rigorous tracking and stakeholder communication protocols
• Support international assignees through the complete lifecycle of their secondment, providing guidance, resolving issues, and ensuring positive assignment experiences from pre-departure through repatriation
• Develop mobility expertise through continuous learning and practical application, building capability to provide independent cost assessments and feasibility analyses
• Conduct systematic process reviews to identify efficiency opportunities, implementing improvements that enhance service delivery and stakeholder satisfaction
• Maintain and evolve mobility policies and procedures to align with changing business requirements and regulatory environments
• Create and maintain comprehensive documentation systems that capture assignment data, insights, and lessons learned for continuous improvement
• Provide guidance on urgent mobility matters, demonstrating problem-solving capabilities and ensuring business continuity

Key performance indicators:

• ESBP satisfaction ratings demonstrating exceptional service delivery and stakeholder partnership
• Response time excellence that establishes industry-leading standards for mobility support (target: 24-hour initial response, 72-hour solution delivery)
• Process improvement contributions that deliver measurable operational enhancements
• Policy management effectiveness ensuring compliance and business alignment (target: comprehensive bi-annual reviews with actionable recommendations)
• Stakeholder relationship strength across all touchpoints and engagement levels

Skills, knowledge, experience & qualifications:

• Bachelor\'s degree/Honours degree in HR, Business, or related field with 1-3 years of professional experience demonstrating strong analytical and relationship management capabilities
• Exceptional learning agility with proven ability to rapidly acquire new knowledge and apply complex concepts in practical business situations
• Great communication and stakeholder management skills, with ability to facilitate discussions, gather requirements, and present solutions to diverse audiences
• Strong growth orientation with demonstrated commitment to continuous professional development and career advancement within the Employee Success (HR) Function
• Collaborative style that builds effective relationships across cultures, time zones, and organisational hierarchies while delivering results
• Project coordination abilities with proven capacity to manage multiple complex assignments simultaneously
• Results-driven approach with willingness to take ownership of challenges and deliver solutions that exceed stakeholder expectations
• Analytical mindset with natural inclination toward process improvement and systematic approach to problem-solving • Eagerness to master mobility-specific platforms and emerging technologies

What does Access offer you?

We offer a blended approach to office work, expecting you to collaborate and connect in one of our thriving offices on average three days per week. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you\'ll also be able to choose from a range of benefits to suit you. We\'re an organisation that likes to give back, so you\'ll also have three charity days allocated to support a cause that matters to you.

Become part of The Access Group!

At Access we\'re all about helping everyone Love Work and Love Life because we believe people can only be at their best when they can be themselves, love what they do and do what they love.

We love the fact that we’re all different. Having more diverse perspectives at work improves how we run our business, helps us support our customers, and when you think about it, it\'s just more fun. So, no matter what makes you individual, as long as you\'re qualified, we can’t wait for your application.