Global Logistics Customer Experience Consultant

Maersk; Gelang Patah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global logistics leader is seeking a customer experience consultant to join their team in Gelang Patah, Malaysia. The role involves managing shipping instructions, onboarding customers, and ensuring satisfaction throughout the shipment lifecycle. Candidates should have 0-2 years of experience in logistics and supply chain management, as well as excellent communication and analytical skills. This position offers a diverse and inclusive environment with opportunities for continuous learning and development.

Benefits

Career development program

Comprehensive learning and development plan

A motivating workplace

Qualifications

• 0-2 years of industry experience in logistics or supply chain.
• Good command of written and spoken English.
• Excellent communication and presentation skills.

Responsibilities

• Prepare and manage shipping instructions and send them to carriers.
• Onboard customers and build strong relationships with clients.
• Proactively track shipments and notify customers of deviations.

Skills

Written and spoken English

Communication skills

Analytical skills

Presentation skills

Problem-solving

Education

Academic knowledge in logistic & supply chain management

Tools

Excel

Job description

A global logistics leader is seeking a customer experience consultant to join their team in Gelang Patah, Malaysia. The role involves managing shipping instructions, onboarding customers, and ensuring satisfaction throughout the shipment lifecycle. Candidates should have 0-2 years of experience in logistics and supply chain management, as well as excellent communication and analytical skills. This position offers a diverse and inclusive environment with opportunities for continuous learning and development.