Global IT Service Desk Engineer
KUKA Robot Automation (Malaysia) Sdn Bhd
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Job summary
KUKA Robot Automation (M) Sdn. Bhd. in Malaysia is seeking an IT Service Desk Engineer to join our Global IT Infrastructure team. You will be the first point of contact, delivering Level 1 support and ensuring timely communication and escalation when needed.
You will handle end-user issues, log tickets, and follow SLAs while gaining exposure to global IT operations in a multinational environment.
Qualifications
- Diploma or Bachelor's degree in IT, CS, IS, or related discipline.
- 1–3 years of IT Service Desk or related experience.
- Strong troubleshooting skills and solid Microsoft end-user computing knowledge.
- Experience with Windows, Microsoft 365, Outlook, Teams, VPN, MFA, printers, and desktops.
- Familiarity with ITSM platforms such as Freshservice, ServiceNow, Jira Service Management.
- Knowledge of Microsoft Entra ID (Azure AD), Intune, remote tools, and ITIL is a plus.
- Strong English communication skills.
Responsibilities
- Provide Level 1 IT support across global staff via phone, email, and ITSM.
- Log, categorize, prioritize, and route incidents and service requests.
- Monitor ticket progress and meet SLAs.
- Escalate complex issues to L2/L3 while keeping users informed.
- Maintain accurate ticket documentation and knowledge articles.
Skills
Education
Tools
Job description
KUKA Robot Automation (M) Sdn. Bhd. in Malaysia is seeking an IT Service Desk Engineer to join our Global IT Infrastructure team. You will be the first point of contact, delivering Level 1 support and ensuring timely communication and escalation when needed.
You will handle end-user issues, log tickets, and follow SLAs while gaining exposure to global IT operations in a multinational environment.
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