Global Finance Improvement Senior Specialist

Experian Group; Cyberjaya; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated finance professional to join their Kuala Lumpur team. This role focuses on enhancing operational efficiency and effectiveness through innovative process improvements and stakeholder engagement. You will be instrumental in leading continuous improvement initiatives, collaborating with global teams, and promoting a culture of excellence. This position offers the opportunity to drive impactful changes within a dynamic environment that values diversity and innovation. If you are passionate about making a difference and thrive in a collaborative setting, this role is perfect for you.

Benefits

Work/Life Balance

Development Opportunities

Collaboration Initiatives

Wellness Programs

Diversity and Inclusion Focus

Recognition Programs

Volunteering Opportunities

Qualifications

• 5+ years in continuous improvement with proven results.
• Lean Six Sigma Green/Black Belt certification required.

Responsibilities

• Drive EmPower adoption and lead process improvement initiatives.
• Collaborate globally to implement best practices and enhance performance.

Skills

Stakeholder Management

Continuous Improvement

Data Analytics

Change Management

Lean Six Sigma Green/Black Belt

RPA/Automation Tools

Education

Lean Six Sigma Certification

Bachelor's Degree

Tools

RPA Tools

Data Analytics Software

Job description

Company Description

Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 21,700 people operating across 30 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. With corporate headquarters in Dublin, Ireland, we are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Learn more at www.experianplc.com or visit our global content hub at our global news blog for the latest news and insights from the Group.

Job Description

Location: Kuala Lumpur, Malaysia

Reporting to: Global Finance Improvement Senior Manager

Overview: Based in Kuala Lumpur, Malaysia, you will be an important member of the KL-based finance team with a global remit within Global Finance. Your role involves supporting end-to-end processes of assigned accounts, focusing on efficiency and effectiveness. You will apply deep process expertise to develop, maintain, and improve processes, while also supporting us in enhancing quality through performance evaluation and continuous improvement efforts.

Responsibilities:

• Identify and Manage Opportunities: Prioritize and manage opportunities to improve productivity and Service Level Agreement (SLA) performance.
• Implement Innovation Projects: Improve innovation and transformation projects through the operational excellence agenda.
• Improve Metrics: Enhance metrics related to the balanced scorecard to evaluate performance and reduce variability/defects in critical business processes.
• Collaborate Globally: Work with global teams and company partners to implement best practices, supporting the deployment of global initiatives and programs in assigned accounts.
• Lead Continuous Improvement: Foster a culture of continuous improvement within the Global Finance Services (GFS).

Key Responsibilities:

• Drive EmPower Adoption: Lead the delivery and adoption of EmPower - Continuous Process Improvement within global and regional Finance Service Centres, collaborating closely with Global and Regional Finance EmPower Leads.
• Governance and Control: Ensure governance and control over Finance Process Excellence requests, including monitoring, tracking, status reporting, progress, benefits delivered, and other measurements. Manage the Global Finance Process Excellence pipeline.
• Review and Initiate Improvements: Review all Global Finance Process Excellence requests, initiate EmPower workshops and projects to improve processes before further automation, determine the most appropriate automation solutions (Oracle CR, RPA...), and route requests to relevant teams for development/delivery. Maintain oversight on status and progress across development teams.
• Provide Coaching: Offer coaching and support for finance and non-finance individuals to complete Lean Six Sigma Yellow/Green/Black Belt certification following initial training.
• Lead Improvement Sessions: Lead/support EmPower coaches in conducting bubble-up sessions, workshops, and Kaizen/Lean Six Sigma projects to identify, and deliver finance process improvements.
• Coordinate Cross-Functionally: Work cross-functionally and with GDC EmPower resources to ensure full consideration of end-to-end processes where parts are performed outside of finance.
• Engage with Finance Teams: Engage with different finance teams, participate in team huddles and problem-solving sessions to understand requirements, identify opportunities for EmPower process improvements, and promote bubble-up sessions and workshops.
• Collaborate with Automation Team: Work with the Automation team to provide the best solution plan based on process improvement and value analysis.
• Support Global Projects: Lead or support Global Finance projects to ensure optimization, standardization, efficiency, and productivity.
• Update Training Materials: Coordinate with GDC EmPower resources to ensure understanding and standardization of EmPower training materials, terminology, methodology, and approach.
• Promote EmPower Culture: Advocate and promote the EmPower culture across all finance teams, encouraging employee-led change and the use of EmPower tools to improve and increase employee enablement.

Qualifications

• Lean Six Sigma Green Certified or Black Belt certified / practitioner
• At least 5 years' experience and strong track record in continuous improvement
• Strong experience / strength in stakeholder management – engaging with multifunctional stakeholders at all levels.
• Experience with RPA/automation tools and/or good understanding of guidelines and limitations
• Experience in change management including governance, controls and compliance and communication
• Experience in use of data analytics and interpretation to identify, measure and priorities process improvement opportunities

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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