Global Change & Enablement Manager

This role could be based in Malaysia and India.

The purpose of the Change & Enablement Manager is to support the Change and Enablement (C&E) Network Change Programmes, to successfully define, deliver and embed that change, helping the Bank achieve its strategic goals in the relevant global markets.
The role is instrumental in supporting the C&E leads to achieve benefits realisation and returns on their change investments, ensuring that significant change programmes are considering all change aspects which will lead to a smooth implementation and transition to BAU. This will include identifying and mitigating key change and implementation risks and helping identify opportunities for early realisations of benefits.

The job holder will be responsible for:

1. Supporting the development & delivery of structured training, knowledge & communications campaigns
2. Undertaking change analysis to identify change impacts and impact management solutions
3. Working closely with change specialists and the business to support effective delivery of business change as it relates to assigned projects
4. Coordinate change management activities to support project delivery

Impact on Business
• Build and sustain trusting relationships with internal customers by consistently delivering value add services
• Work with the Change managers/leads to ensure Change and Implementation is embedded within that programme.
• Work closely with change and communication specialists on assigned projects to support the preparation of C&E deliverables, including administrative support and stakeholder engagement
• Complete change management analysis related to people, systems and process changes, including data gathering and translating data into meaningful information for the purposes of training and engagement
• Bring a focus to the programme on business outcomes and benefits management (including benefits realisation).
• Develop change solution material based on county requirements and designs/options that are focused on successful change embedding into the business.
• Change Management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organization alignment); and tracking and taking actions on change readiness, adoption and feedback.
• Participate in change and enablement network team meetings and support a global team of change and enablement network leads
• Success in this role will require flexibility, being able to cope and bring structure to ambiguous situations and problems whilst adapting to the needs of the business. They should have a sense of urgency, be driven and have the ability to learn quickly and assimilate information.
• Ensure mechanisms are in place for capturing and sharing lessons learnt and encourage re-use of successful tools and methods.
• Provide coordination support for change management activities across assigned projects
• Provide analytical support and share insights supporting the preparation of management reports to ensure clarity of the change pipeline, from status of individual requests through to key trends over time.
• Provide timely reports on engagement status, risks and issues, evaluating performance based on management information.

Customers / Stakeholders
• Ensure that change impacts and reactions are analysed and change interventions identified to manage those impacts and reactions across all countries.
• Use client knowledge and expertise to help confirm change management solutions.
• Promote and recognize cross-cultural working and communication within team – be culturally sensitive.
• Act as a role model to foster a collaborative team environment which supports and encourages professionalism and development.

Governance
• Propose improvements, enhancements and simplifications where appropriate.

Project/Change Management
• Develop and/or implement change management methodology and capabilities.
• Provide project management support.
• Provide subject matter expert advice, guidance and support to the project managers on managing change.

Champions Change Management
• Assist C&E Leads in preparing key change deliverables, including stakeholder analysis and impact assessment.
• Provide support to C&E Leads on managing change.

• Organisational Change Management and/or prior training & learning experience is essential
• Experience in SCM is highly desired
• Strong publishing skills in Microsoft Word and PowerPoint
• Strong presentation skills – it is essential that the incumbent can lead training and engagement sessions with diverse audiences.
• Strong written communication skills, with an ability to adapt style and language to a specific audience
• Confidence with the language of technology and system development
• Can proactively question and be positive in challenging stakeholders to ensure technical solutions are ready for training
• Ability to interpret how/where technical changes will create real life learning impacts for the end user
• Experience of training design for systems and process
• Knowledge and practical application of training theory
• Ability to stay calm and have patience with global stakeholders (sponsors, business stakeholders, global training teams, project and IT teams); being able to communicate with clarity (especially where English is not the first language)

• Stakeholder management and engagement (projects teams, the customer/business teams)
• Defining a People/Change approach by working collaboratively with the C&E Country Leads
• Assess key impacts and create change impact assessments
• Develop Business and People Readiness tasks and activities
• Supporting projects/programmes to achieve positive outcomes and goals
• Training (working with SMEs, building people capability)
• Developing communication plans, templates and activities (people, process etc)
• Managing, chairing or being an active member of Working Groups (or similar) from Change Management perspective

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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