Genesys Cloud Strategy & Contact Center Consultant

7801 Accenture Solutions Sdn B Company; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Accenture in Kuala Lumpur is seeking a Genesys Analyst/Consultant to support Strategy & Consulting Global Network (SONG) initiatives. The role focuses on contact center optimization, multichannel customer service solutions, and practical deployments across client environments.

You will work on transformation services with offerings like Marketing Transformation, Connected Commerce, and Services, collaborating with global teams and Fortune 500-like clients to deliver measurable business outcomes.

Qualifications

• 2-10 years of experience in Genesys/CCaaS and consulting
• Experience with contact center transformations and multichannel solutions
• Strong understanding of customer service processes and ROI impact

Responsibilities

• Analyze and design contact center solutions using Genesys Cloud/Engage
• Lead and support client consultations across industries
• Deliver solution architectures and integration with enterprise systems
• Collaborate with cross-functional teams to drive transformation initiatives

Skills

Genesys Cloud

Contact Center Consulting

AI & Gen AI solutions

Education

Computer Science Degree

Engineering Degree

Telecommunication Degree

Tools

Genesys Cloud

Genesys Engage

Architect

Job description

Accenture in Kuala Lumpur is seeking a Genesys Analyst/Consultant to support Strategy & Consulting Global Network (SONG) initiatives. The role focuses on contact center optimization, multichannel customer service solutions, and practical deployments across client environments.

You will work on transformation services with offerings like Marketing Transformation, Connected Commerce, and Services, collaborating with global teams and Fortune 500-like clients to deliver measurable business outcomes.