General Store Manager

Hays Recruiting MY; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A luxury department store in Kuala Lumpur seeks a Store General Manager to oversee operations. The ideal candidate will have over a decade of experience in retail, particularly in luxury brands, demonstrating outstanding leadership and customer service skills. This pivotal role offers opportunities for growth within a respected market leader, alongside a competitive remuneration package.

Benefits

Competitive remuneration package

Opportunities for growth and development

Qualifications

• Minimum 10 years of experience in retail operations.
• At least 8 years in a managerial role.
• Exceptional command of written and spoken English.

Responsibilities

• Lead and oversee operations of a luxury retail store.
• Drive sales and operational excellence.
• Manage high-end clientele and complex service situations.

Skills

Leadership

Customer Service Excellence

Communication

Business Acumen

Education

Diploma/Degree in Retail Management or related field

Job description

Your new company

A luxury department store located in the centre of Kuala Lumpur housing Asian fashion brands, as well as a premium selection of home goods!

Your new role

Our client is seeking a highly experienced and dynamic Store General Manager to lead and oversee the operations of their luxury retail store. This role requires a strategic leader with strong business acumen, exceptional customer service standards, and the ability to drive sales and operational excellence.

What you'll need to succeed

Education: Diploma/Degree in Retail Management, Hotel Management, or a related field.

Experience:
- Minimum 10 years of experience in retail operations, with at least 8 years in a managerial role.
- Proven track record in managing luxury brands in an international retail environment.

Leadership & Soft Skills:
- Strong leadership skills with a professional and presentable image.
- Excellent interpersonal and communication skills, capable of working effectively across all levels of staff.
- Ability to work under pressure, manage multiple priorities, and meet deadlines.

Customer Service Excellence: Expertise in handling high-end clientele and managing complex customer service situations.

Language Proficiency: Exceptional command of both written and spoken English. Proficiency in Mandarin and/or Japanese is an added advantage, especially for engaging with international clientele.

What you'll get in return

- The opportunity to work with a market leader within the industry and be part of a fast-paced environment where learning and development are encouraged and opportunities for growth are given!
- A competitive remuneration package!
- Spearhead the growth and operations of the company!

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

#1278032 - Jasmin Kehrhahn