General Manager, Technology

DKSH Malaysia Sdn Bhd; Selangor; On-site; MYR 150,000 - 250,000; Full time

Job summary

A leading multinational company in Malaysia is seeking a General Manager for their Technology unit. This role involves driving business strategies, managing profit and loss, and building a high-performing team. Ideal candidates will have significant industry experience and strong leadership skills, with a focus on customer satisfaction and team development. This position offers a dynamic work environment and competitive compensation.

Qualifications

• Minimum 10 years of relevant industry experience.
• At least 5 years in a senior management role with full P&L ownership.
• Fluency in English preferred.

Responsibilities

• Formulate and execute business strategies to meet sales targets.
• Lead customer base expansion and manage P&L accountability.
• Develop talent and build a high-performance culture.

Skills

Strategic thinking

Operational rigor

Business development

Sales leadership

Customer relationship management

Team building

Education

Master’s degree in Science or Business

MBA preferred

Job description

The General Manager, Technology – will lead and drive the country-level business strategy for the Technology business unit. This role is accountable for achieving technical sales targets, delivering sustainable growth, managing P&L responsibilities, and building a high-performing, customer-centric team.

A commercially astute, people-centric leader who combines strategic thinking with operational rigor. You are passionate about building businesses, developing people, and delivering value to clients. You thrive in a dynamic, multicultural environment and are ready to lead the next phase of growth for our Technology business in Malaysia

Strategic & Commercial Leadership

• Formulate and execute business strategies to meet sales and profitability targets across Philippines.
• Oversee development and implementation of long- and short-term sales and service plans.
• Manage pricing strategies, discount structures, and contract negotiations to optimize margins and competitiveness.
• Lead customer base expansion and penetration into new market segments.
• Full accountability for country-level P&L, including Net Sales, GM1, EBIT, and headcount.
• Oversee and manage operating budgets, resource allocation, and cost control to ensure financial efficiency.
• Track and report performance against KPIs; identify and act on process improvement opportunities.
• Develop and maintain long-term strategic relationships with key clients and partners.
• Proactively monitor market trends, customer needs, and competitive activities to inform strategic adjustments.
• Oversee after-sales service delivery and customer satisfaction metrics via KPI tracking systems.

Leadership & People Development

• Lead and manage a dedicated sales and service organization, fostering a high-performance culture.
• Identify and develop top talent; build succession plans for critical roles.
• Cultivate a strong second-line leadership team and promote a learning and coaching culture.
• Purpose-Driven Leadership: Communicates a compelling vision, aligns organizational objectives, and champions innovation.
• Inclusive Culture Building: Drives engagement, promotes DEI, and leads with empathy.
• Execution Excellence: Ensures accountability, energizes teams, and drives continuous improvement.
• People Development: Builds a robust talent strategy aligned with business goals; mentors and coaches across levels.
• Education: Master’s degree in Science or Business required; MBA preferred.
• Experience:
• Minimum 10 years of relevant industry experience.
• At least 5 years in a senior management role with full P&L ownership.
• Industry Knowledge: Strong understanding of Scientific Solutions (Laboratories) industry, products, services, competitors, and regulatory environment.
• Functional Expertise: Proven track record in business development, sales leadership, and customer relationship management.
• People Management: Strong leadership, team-building, and interpersonal skills with a focus on talent development.
• Languages: Fluency in English (preferred).

DKSH is a publicly listed company headquartered in Switzerland, operating in 36 markets across Asia Pacific, Europe, and North America, and employing over 29,000 specialists.