General Manager (Petaling Jaya)

JYJ Career; Selangor; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading retail company in Malaysia seeks a Store Manager to oversee operations and strategy. The ideal candidate will have significant retail experience, excellent leadership skills, and be capable of driving business performance. This role demands strategic thinking and the ability to foster a positive team culture while ensuring exceptional customer service.

Qualifications

• 8-10 years’ experience in retail, with at least 5 years in a senior leadership role.
• Strong background in retail operations and P&L.
• Willing to work flexible hours and manage rotating shifts.

Responsibilities

• Lead the store’s performance and strategy.
• Manage daily store operations and shift planning.
• Drive marketing efforts and enhance customer experience.

Skills

Leadership

Problem-solving

Communication

Organizational skills

Education

Bachelor’s degree in Business

Retail Management

Job description

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Key Responsibilities

1. Store Leadership & Strategy

• Lead and drive the store’s overall performance and long-term strategy.
• Set store objectives aligned with wider business goals.
• Work closely with central teams on marketing, merchandising, and operations.

2. Operations, Administration & Facilities

• Oversee daily store operations, including shift planning, merchandising, SOP compliance, and service standards.
• Supervise administration, cleaning, and security functions to maintain a safe and efficient environment.
• Ensure compliance with facility, safety, and regulatory standards.

3. Financial & Lease Management

• Manage full P&L, budgeting, and cost control.
• Report financial and operational performance to senior management.
• Oversee lease and tenancy matters, including negotiations and renewals with mall operators.

4. Marketing, Events & Customer Experience

• Drive in-store marketing efforts to increase footfall and sales.
• Plan and execute monthly events to engage customers and enhance brand presence.
• Ensure effective visual merchandising and high service standards.
• Handle customer issues promptly and professionally.
• Lead, coach, and develop store managers and team members.
• Oversee recruitment, onboarding, and workforce planning.
• Ensure proper shift scheduling and daily handovers for smooth operations.
• Foster a positive, service-driven team culture.

Requirements

• Bachelor’s degree in Business, Retail Management, or a related field.
• 8–10 years’ experience in retail, with at least 5 years in a senior leadership role.
• Experience managing large-format or 24-hour operations is an advantage.
• Strong background in retail operations, P&L, and team leadership.
• Familiarity with mall tenancy matters and lease agreements.
• Excellent problem-solving, communication, and organizational skills.
• Willing to work flexible hours and manage rotating shifts.

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