General Manager, Penang Malaysia

DSV - Global Transport and Logistics; Bayan Lepas; On-site; MYR 300,000 - 400,000; Full time

Job summary

An established industry player is seeking a General Manager to lead operations in the freight forwarding sector. This pivotal role involves overseeing business functions, driving growth, and ensuring exceptional service quality. The ideal candidate will have a proven track record in leadership, operational management, and business development, with the ability to inspire a diverse team. Join a dynamic workplace that values inclusivity and sustainability, and be part of a talented team dedicated to delivering high-quality services and great customer experiences. If you are driven and ready to make an impact, this opportunity is for you.

Qualifications

• 10+ years in leadership roles, preferably in freight forwarding.
• Experience in managing business units or branches in MNCs.

Responsibilities

• Oversee business operations and ensure strategic goals are met.
• Develop customer relationships and optimize branch productivity.

Skills

Leadership

Business Development

Operational Management

Customer Service

People Management

Education

Bachelor’s degree in Business Administration/Economics/Logistics

Job description

Job Req Number: 88695
Time Type: Full Time

The General Manager will be responsible for overseeing all aspects of our business operations in the freight forwarding industry, ensuring the achievement of strategic goals and objectives. The ideal candidate will have a strong track record in leadership, business development, and operational management, with the ability to inspire and lead a diverse team.

Key Tasks:

• Has responsibility for Branch EBIT;
• Fulfill and exceed customer expectations by providing the highest possible service quality to the customers;
• Optimize the transaction, increase sales and manage costs optimally;
• Responsible for strong growth within the branch and maximal utilization of business potential;
• Continuously strive for high operational productivity, competitive efficiency and best quality;
• Each branch will continuously strive for maximum productivity to assume;
• Fully adhere to all defined global processes, policies and standards and to local law;
• Develop and expand customer relationships;
• Responsible for the standardization of processes, structures and systems according to cluster management decision;
• Arrange and continuously optimize organizational structures, including internal service providers, shared service and competence centres;
• Increase overall productivity of the branch by implementing relevant employee training, budgeting effectively, eliminating inefficiencies and capturing growth opportunities as well as employee training and career planning in cooperation with HR;
• Ensure the adherence to instructions, policies and guidelines defined by cluster management decision and Group/Regional functions;
• Ensure a regular and consistent information flow to the Cluster Management about all important matters.

Competencies:

• Translate strategy into operational roadmaps, deploying resources efficiently while pushing for results;
• Integrate and coordinate resources across functions and boundaries, building and using networks, encouraging collaboration across borders, being open to outside input and sharing knowledge and expertise;
• Focus on customer service as a core value, increasing operational efficiencies and setting and monitoring high standards of quality while taking necessary steps to retain and improve customer relationships;
• Work under pressure and deal with tight deadlines with high energy and resilience.

Qualifications:

• Bachelor’s degree in Business Administration/Economics/Logistics or a related field.
• Minimum of 10 years of experience in a leadership role, preferably as a General Manager in managing a business unit/branch or similar position in MNC freight forwarding industry.
• Possess experience in people management and leadership.
• Educational qualifications can be compensated by working experience.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and is committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organization, we’ll support you and your need to achieve your potential and forward your career.

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