General Manager (PARKROYAL A'Famosa Melaka)

Pan Pacific Hotels Group; Malacca City; On-site; MYR 80,000 - 120,000; Full time

Job summary

Pan Pacific Hotels Group is seeking a passionate and energetic General Manager for PARKROYAL A’Famosa Melaka. The role involves leading the hotel operations, ensuring financial performance, and fostering a culture of service excellence. Ideal candidates will have a proven track record in hospitality management and strong leadership skills.

Qualifications

• At least 5 years’ experience as a General Manager with international hotel company.
• Prior experience managing resorts is an advantage.
• Proven track record of GOP achievement through Revenue Growth.

Responsibilities

• Lead the team to achieve the hotel’s strategic goals.
• Responsible for the hotel’s profit & loss and compliance with financial policies.
• Drive guest satisfaction and maintain high service standards.

Skills

Leadership

Financial Acumen

Interpersonal Skills

Adaptability

Communication

Education

Diploma or Degree from a recognized hospitality/tertiary institution

Job description

Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific, PARKROYAL COLLECTION and PARKROYAL. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint.

Based in Melaka, Malaysia, we are looking for a passionate and energetic individual to join us as General Manager for PARKROYAL A’Famosa Melaka.

Job Responsibilities:

The General Manager is accountable for leading the team to achieve the hotel’s strategic goals, focusing on financial performance, service culture and employee engagement. He / She is responsible for directing and leading the daily operations and providing effective leadership to the associates in achieving the hotel’s strategic goals.The incumbent will be expected to develop annual and medium term strategies and plans to achieve the profitability and business growth targets as agreed by Pan Pacific Hotels Group.

Responsibilities

• Responsible for the hotel’s profit & loss by ensuring that the agreed key performance indicators are achieved.
• Responsible for the development and implementation of annual business plan and medium term strategies.
• Provides effective leadership to all functions and associates.
• Ensures compliance with the hotel financial policies in any legal matter, including taxation, government, assets acquisition, company audit, contracts and work regulations.
• Responsible for the productive deployment of operations expense budgets and oversight of the hotel financial and administrative systems in keeping with regulatory and audit guidelines.
• Drives guest satisfaction and maintains high service standards through hands-on operational leadership.
• Ensures high caliber talent are acquired and retained by creating a culture of rewarding high performing teams / individuals which is in line with the Group’s practices.
• Develops the human capital resources to ensure ongoing management and staff capability through effective selection, performance management, and learning and development programs.
• Drives effective communication with associates at all levels and institutionalizes a culture of accountability and continuous improvement.
• Facilitates open and effective communication between Pan Pacific Hotels Group and Owners/Asset Managers.
• Ensures that the hotel complies with all laws and regulations of the country and its relevant authorities and acts as a good corporate citizen.

The Person:

• At least 5 years’ experience as a General Manager with international hotel company with medium size operations in Asia
• Prior experience managing resorts will be at an advantage.
• Diploma or Degree from a recognized hospitality/tertiary institution
• Proven track record of GOP achievement through Revenue Growth
• Proven ability to enhance performance across all areas such as financial, guest satisfaction and employee engagement
• Highly adaptable with ability to lead and direct changes in an organization
• Excellent interpersonal and communication skills with ability to communicate effectively across all levels.

Pan Pacific Hotels Group is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.