General Manager - Hilton Garden Inn Kota Kinabalu Tuaran

Hilton; West Coast Division; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading hospitality firm is seeking a General Manager for its pre-opening hotel in Sabah. The role involves managing daily operations, leading the team towards excellence, driving financial success, and ensuring high standards of guest satisfaction. Ideal candidates should have prior hotel management experience, strong leadership qualities, and a customer-first mindset.

Qualifications

• Prior Hotel General Manager experience, ideally with resort experience.
• Success in driving commercial returns and revenue.
• Strong leadership and interpersonal skills.

Responsibilities

• Manage daily hotel operations and provide overall leadership.
• Drive financial success and guest satisfaction by exceeding KPIs.
• Ensure the highest standards of hotel upkeep and safety.

Skills

Leadership

Financial Management

Communication Skills

Customer Service

Negotiation Skills

Job description

Hilton offers countless opportunities to delight with 24 world-class brands in 140 countries and territories comprising more than 8400 properties. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable hospitality experiences.

Property Overview

Hilton Garden Inn Kota Kinabalu Tuaran is a pre-opening hotel set in Sabah, with 167 rooms, 2 F&B outlets, and meeting spaces, located along the beachfront with views of Mount Kinabalu.

Role Description

The General Manager is responsible for managing daily hotel operations and providing overall leadership to deliver outstanding guest service and financial profitability.

• Champion Business Excellence: Drive financial success and guest satisfaction by exceeding key performance indicators, collaborating with Sales and Marketing, and staying ahead of market trends.
• Lead with Vision: Inspire a culture of excellence, monitor team member performance, foster a thriving workplace, and manage operations with attention to detail.
• Deliver exceptional service, develop and manage the hotel’s budget, and regularly evaluate the financial landscape to meet objectives.
• Quality Assurance: Guarantee the highest standards of hotel upkeep, safety, and guest satisfaction, conducting regular inspections and implementing improvement initiatives.
• Owner Relations: Build strong rapport with hotel owners through proactive communication and serve as a primary liaison.

Role Requirements

• Prior Hotel General Manager experience, ideally with resort experience
• Success in driving commercial returns and revenue
• Strong leadership and interpersonal skills
• Outstanding communication and negotiation skills with a customer-first mindset
• Solid grasp of financial management principles and experience in budgeting and forecasting
• Dynamic, innovative, and solutions-oriented, with adaptability to meet industry demands

Hilton is an equal opportunities employer and welcomes applications from all qualified candidates.