General Manager (Healthcare & Hospitality)

Robert Walters; George Town; On-site; MYR 120,000 - 180,000; Full time

Job summary

Join a prestigious resort and care centre in Penang as a General Manager, where you will lead operations and strategic growth while enhancing the resident experience. This role combines hospitality and healthcare management, offering a unique opportunity to make a meaningful impact in a vibrant community.

Benefits

Health and wellness coverage

Performance-based bonuses

Housing or relocation assistance

Continuous professional development opportunities

Qualifications

• 5-10 years experience in senior leadership roles in healthcare or hospitality.
• Experience managing complex construction projects.
• Certification in Healthcare Administration or Assisted Living Administration is advantageous.

Responsibilities

• Lead daily operations of the resort and care centre.
• Develop and execute sales and marketing strategies.
• Ensure high standards of healthcare and hospitality.

Skills

Leadership

Sales Strategy Development

Financial Management

Regulatory Compliance

Communication

Operational Excellence

Education

Bachelor's degree in Age-Care Management, Hospitality Management, Healthcare Administration or Business Administration

Master's degree (advantage)

Job description

An exceptional opportunity awaits for an experienced General Manager to take the helm of a prestigious resort and care centre in Penang. This role is ideal for someone who thrives on making a meaningful difference in the lives of residents, while expertly balancing operational excellence, strategic growth, and compassionate service delivery.

As General Manager (Healthcare and Hospitality) based in Penang's premier resort destination, you will be entrusted with shaping every aspect of the resident experience-from initial contact through daily operations to long-term community growth. The position offers a unique blend of responsibilities across sales, marketing, construction oversight, financial stewardship, and team leadership. With attractive benefits such as health and wellness coverage, performance-based bonuses, housing or relocation assistance where applicable, and ongoing professional development opportunities, this is your chance to shape the future of residences in a vibrant community.

• Lead the establishment and ongoing management of a premier resort and care centre in Penang, ensuring high standards of hospitality, healthcare, and resident wellbeing.
• Drive occupancy growth through innovative sales and marketing strategies while overseeing all aspects of operations, construction projects, financial management, and regulatory compliance.
• Enjoy comprehensive benefits including health and wellness coverage, performance incentives tied to results, potential housing or relocation support, and continuous training to further your career.

What you'll do:

As General Manager (Healthcare and Hospitality) based in Penang's premier resort and care centre destination, you will be entrusted with shaping every aspect of the resident experience-from initial contact through daily operations to long-term community growth. Your days will be filled with opportunities to collaborate with cross-functional teams as you guide strategic sales initiatives that boost occupancy rates while nurturing vital partnerships within the healthcare ecosystem. You will oversee construction projects that expand the resort's offerings in line with evolving resident needs. By managing seamless integration between hospitality services and advanced care solutions-including remote monitoring-you will ensure each resident enjoys personalised attention in a safe yet vibrant environment. Your commitment to fostering teamwork among staff members will help create a culture rooted in empathy and shared purpose. Through diligent financial stewardship and unwavering focus on regulatory compliance you will secure the long-term sustainability of this unique community.

• Develop and execute comprehensive sales and marketing strategies designed to drive occupancy rates and consistently meet or exceed ambitious sales targets across all areas of the resort.
• Monitor evolving market trends, customer preferences, and competitor activities to inform dynamic marketing plans that keep the resort at the forefront of the industry.
• Oversee branding efforts, advertising campaigns, community outreach initiatives, digital presence management, and referral network building to strengthen market positioning.
• Build collaborative relationships with hospitals, insurance companies, retirement planners, and other key partners to generate leads and increase conversion rates for both the resort and care residence.
• Supervise ongoing construction projects-including renovations and future expansions-ensuring timely completion within budget while maintaining alignment with operational needs and resident expectations.
• Work closely with architects, contractors, consultants, and project managers to guarantee all developments comply with regulatory codes, safety standards, and design guidelines.
• Set up and manage day-to-day operations for both active living resort facilities and care residence services to deliver an integrated experience that prioritises resident comfort and wellbeing.
• Implement operational strategies that optimise service delivery efficiency while enhancing resource utilisation across hospitality, remote monitoring, property management, wellness programmes, rehabilitation services, social engagement activities, cleanliness standards, comfort measures, and safety protocols.
• Recruit, train, mentor, and inspire multidisciplinary teams across all departments; promote a collaborative culture focused on professionalism and resident-centred care; implement ongoing training systems for continuous staff development.
• Ensure strict adherence to all relevant healthcare regulations as well as hospitality industry standards by overseeing risk management practices including infection control procedures, emergency preparedness planning, internal audits, quality assurance reviews.

What you bring:

To excel as General Manager (Healthcare and Hospitality) you will bring extensive experience leading large-scale operations within either senior living communities or luxury hospitality settings-ideally blending both perspectives for maximum impact. Your background should include hands-on involvement in designing/executing sales campaigns that have delivered measurable occupancy gains alongside deep familiarity with managing construction projects under tight timelines/budgets. You are known for your empathetic approach when working with residents/families/staff alike-always striving for open communication/collaboration at every level. Your financial acumen enables you to balance cost optimisation against revenue enhancement without compromising service quality. A passion for continuous learning/professional development ensures you remain current on industry trends/regulatory changes so you can proactively adapt strategies as needed. Above all else your commitment to creating supportive environments where residents feel valued/safe/engaged sets you apart as an inspiring leader who truly makes a difference.

• Bachelor's degree in Age-Care Management, Hospitality Management, Healthcare Administration or Business Administration; Master's degree is considered an advantage for candidates seeking further career progression.
• Minimum 5-10 years' proven experience in senior leadership roles within age-care settings such as senior living communities or healthcare environments-or alternatively within high-end hospitality or resort management-with demonstrable success in sales growth initiatives.
• Exceptional communication skills paired with strong business acumen; ability to provide clear strategic guidance while nurturing positive inter-personal relationships across diverse teams.
• Track record of developing successful sales strategies tailored specifically for senior living or hospitality sectors; adept at leveraging market insights into actionable marketing plans that drive results.
• Experience managing complex construction or facility development projects from inception through completion; comfortable collaborating with architects/contractors/consultants/project managers to deliver outcomes aligned with operational goals.
• Solid financial management capabilities including budgeting expertise; able to present detailed financial reports alongside strategic recommendations for sustainable growth.
• In-depth understanding of healthcare operations-particularly those related to care residences-and familiarity with best practices in delivering high-quality resident care within regulated environments.
• Certification in Healthcare Administration or Assisted Living Administration (ALA) is highly desirable but not mandatory; willingness to pursue additional professional qualifications is encouraged.
• Demonstrated ability to recruit/train/motivate multidisciplinary teams; committed to fostering an inclusive workplace culture centred around respect for residents' dignity/wellbeing/satisfaction.

What sets this company apart:

This organisation stands out as one of Penang's most respected destinations for premier resort and care centre-offering an unparalleled blend of premium hospitality amenities alongside comprehensive healthcare/wellness services tailored specifically for older adults. Residents enjoy beautifully maintained surroundings complemented by innovative programming designed to support physical/emotional/social wellbeing at every stage of life. The company places great emphasis on inclusivity/flexibility-providing team members with opportunities for personal growth through ongoing training/professional development initiatives while also offering generous health/wellness benefits plus housing/relocation support where applicable. Staff are encouraged to share ideas openly within a collaborative environment where everyone's contribution is valued equally regardless of background/experience level. By joining this forward-thinking team you become part of a mission-driven community dedicated not only to operational excellence but also genuine compassion/kindness towards all residents/families/staff members alike-a place where your work has real meaning every single day.

What's next:

If you are ready to take on this rewarding challenge in Penang's leading senior living community-and believe your skills align with our vision-we encourage you to apply now!

Apply today by clicking on the link provided-your next fulfilling career move awaits!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C