General Manager - Grand Mercure Shah Alam

Accor; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading company in hospitality seeks a General Manager to oversee pre-opening operations at their hotel in Malaysia. The role involves driving commercial performance and enhancing guest experiences while fostering a performance-driven culture. The ideal candidate will possess substantial leadership experience in hotel management and fluency in both English and Bahasa Malaysia.

Benefits

Employee benefit card offering discounted rates at Accor hotels worldwide.

Opportunities to develop your talent through Accor’s learning programs.

Potential for growth within your property and internationally.

Contribute to the community through our CSR and ESG activities.

Qualifications

• Minimum of 3 years experience as a General Manager in a hotel, preferably with pre-opening experience in Asia.
• Strong leadership with collaborative style.

Responsibilities

• Manage hotel’s pre-opening operations.
• Drive the hotel’s commercial performance.
• Ensure profit optimization and deliver a superior guest experience.

Skills

Leadership

Sales & Marketing

Digital Marketing

E-Commerce

Food & Beverage Services

Fluency in English

Fluency in Bahasa Malaysia

Job description

Company Description

Join us at Accor, where life pulses with passion! As a pioneer in responsible hospitality, the Accor Group encompasses more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries. Each brand has its own personality, allowing you to find your true self, but all share a common ambition: to innovate and challenge the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. It’s a supportive space to grow, fulfill yourself, explore other professions, and pursue career opportunities within your hotel or elsewhere in the hospitality industry, locally or globally.

Enjoy exclusive benefits tailored to the sector and beyond, along with strong recognition for your daily commitment.

Everything you do with us will have a meaningful impact, creating lasting, memorable experiences for customers, colleagues, and the planet.

Job Description

• Manage hotel’s pre-opening operations.
• Ensure profit optimization and deliver a superior guest experience.
• Drive the hotel’s commercial performance.
• Create a performance-driven culture that aligns with the business objectives of guests, employees, owners, and Accor.

Qualifications

• Minimum of 3 years experience as a General Manager in a premium or midscale hotel, preferably with pre-opening experience in Asia.
• Ability to lead a dynamic team with an enabling and collaborative leadership style.
• Strong knowledge in rooms, sales & marketing, digital marketing, e-commerce, and food & beverage services.
• Fluency in English and Bahasa Malaysia is required.

Additional Information

What Is In It For You

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Opportunities to develop your talent through Accor’s learning programs.
• Potential for growth within your property and internationally.
• Contribute to the community and make a difference through our CSR and ESG activities.

Our inclusive culture welcomes everyone, regardless of race, gender, or background.