GENERAL MANAGER (Food & Beverage)

Skyline Catering; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading catering company in Kuala Lumpur is seeking an experienced F&B Operations Manager to develop and implement business strategies and oversee daily operations across all outlets. The ideal candidate will have at least 8 years of relevant management experience, a strong background in business growth, and proficiency in both English and Mandarin. This role requires travel between outlets and flexibility in working hours, including weekends.

Qualifications

• Minimum 8 years F&B management experience, preferably in multi-outlet operations.
• Proven track record in business growth and operational management.
• Significant experience with Chinese cuisine and/or seafood operations is highly desirable.

Responsibilities

• Develop and implement business strategies to achieve company’s overall goals.
• Oversee daily F&B operations of all outlets to ensure high standards.
• Analyze key metrics to develop optimization strategies.
• Monitor industry trends and competitors to maintain a competitive edge.
• Manage the outlet's Profit & Loss (P&L) statement.
• Lead, train, and motivate management teams to achieve performance targets.
• Conduct regular performance reviews and identify training needs.

Skills

Leadership

Communication

Interpersonal skills

Business growth

Operational management

English proficiency

Mandarin proficiency

Education

Bachelor’s degree in Hospitality Management/Business or equivalent

Job description

Develop and implement business strategies to achieve company’s overall goals. (e.g. revenue growth, store expansion, market share improvement)

Identify new business opportunities, potential locations, and market expansion strategies.

Connect with parties in China to ensure smooth coordination in sourcing, product development and operational support.

Operational Management

Oversee daily F&B operations of all outlets to ensure high standards of food quality, service, hygiene, and customer satisfaction.

Analyze key metrics (e.g., table turnover rate, average transaction value, sales per square foot) to develop optimization strategies.

Monitor industry trends and competitors to maintain a competitive edge.

Manage the outlet's Profit & Loss (P&L) statement, aiming to meet or exceed budgeted sales targets and control costs effectively.

Monitor and manage food cost percentage with a strong focus on portion control, waste reduction, and accurate ordering.

Control manpower cost percentage through effective scheduling, productivity monitoring, and management of overtime.

Lead, train, and motivate management teams to achieve performance targets and uphold the company’s values.

Foster a culture of accountability, professionalism, and high performance.

Conduct regular performance reviews, provide constructive feedback, and identify training and development needs for staff.

Quality & Compliance

Ensure adherence to company quality standards across all outlets.

Conduct regular inspections to verify compliance with food safety, hygiene, and operational SOPs.

Stay updated on regulatory requirements and ensure all licenses and permits are valid.

Requirements

Bachelor’s degree in Hospitality Management/Business or equivalent.

Minimum 8 years F&B management experience, preferably in multi-outlet operations.

Proven track record in business growth and operational management.

Significant experience with Chinese cuisine and/or seafood operations is highly desirable.

Excellent leadership, communication, and interpersonal skills.

Fluent in English and Mandarin.

Ability to travel between outlets and work flexible hours, including weekends and public holidays as required.